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Thread: Escalations in Tickets

Derek
Posts: 115

Escalations in Tickets Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 11 Jun 09 6:39 AM

I believe in Saleslogix Version 6 there was a feature for ticket escalations where a Manager could be emailed/notified of overdue tickets.
Is there any chance this feature could return (even be optional so that those that dont want to use it dont have to).?

Is there a way to make escalations work in version 7, 7.2 and 7.5 LAN

Thanks

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