We are in the process of getting SLX 7.5.0.1 deployed on virtual servers in a new data center. I have the SLX client running, but I am getting numerous script errors when attempting to look at existing tickets. Errors are either 'Variable is undefined: 'clWhite', or 'Variable is undefined: 'clBtnFace'. Looks to be the same thing that started out this thread. Has anyone found a resolution to this other than redeclaring the variables?

We did eventually get rid of the error. I had to hunt around in my emails from early 2009, but I found it. Here are the steps I gave to resolve the issue on a particular machine:

A - Open up the Windows Services console, locate the one called "SalesLogix System" (or "SalesLogix System Service" - I've seen both names), and stop the service.
B - Open up the Windows Task Manager, click on the "Processes" tab, and attempt to locate "SLXSystem.exe".  If you find that process, select it and click the "End Process" button.
C - Go to "Start" -> "Run", and run the following command:
    "C:\Program Files\SalesLogix\SLXSystem.exe" /Uninstall
D - In the Windows Services console, refresh the screen and make sure the service is no longer listed.  If the service is still listed, follow steps B and C again.  If after a checking a couple of times and you still find the service, we'll need to pursue a full reinstallation.
E - I've been told it's good to reboot, but this may not be necessary.  If we continue to have trouble, we'll run this step on the second pass through.
F - Go to "Start" -> "Run", and run the following command:
    "C:\Program Files\SalesLogix\SLXSystem.exe" /Install
G - In the Windows Services console, refresh the screen and make sure the service is NOW listed and running.  If the service is still not listed, follow steps B and F again.

Another item I mentioned in my emails that week was to log into SalesLogix directly on the server first, and then allow Citrix clients to log in after that. Not sure if that applies in your situation.

Let me know if that helps...

We simply have an included script with dozens of these color contstants in them.....and use them all over the places.....

same thing with the ADO enumerations prior to SLX putting them into the SLX Database Support Script.

We've got an Data Grid helper script as well with simply tons of constants in it.....phone number widths and formats, integer widths, Account Name width, etc.

Great for building grid columns manually.

Hi Jeff,

Thank you very much for help. Unfortunately it didnt fix the issue. I had success with each step as far as seeing the service get removed etc, but when i opened the client I still had the errors.

I am logging directly into SLX on the server. We dont have all of the remote folks setup yet so maybe we will get lucky and they wont experience the problem. I should have some tests back from that in a few days. If they have the issues as well then I guess we will go with the route of declaring everything.

Thanks again for replying!

Hi Dan,

This is just from memmory of an old problem but have you made sure windows UAC is turned all the way down or off?

I seem to recall this problem in the past with Vista and Windows 7 if that is what your are running.

Best, Brian