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Forum to discuss writing script in Architect plugins for SalesLogix & general SalesLogix customization topics (for Windows client only). View the code of conduct for posting guidelines.
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Troublesome SQL in SLX Ticketing on V6.2
Posted: 13 Mar 08 9:04 AM
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Currently we are running version 6.2(.6), our system isn't heavily modified but we have a mid to large sized database. We have just activated ticketing out of the box and it's taking clients 40-90 seconds to open the ticket window. After digging through whats ran with SLX Profiler I turned up this gem:
SELECT A1.ATTACHID, A1.DESCRIPTION, A1.USERID, A1.ATTACHDATE, A1.FILESIZE, A1.TICKETID, A1.FILENAME FROM ATTACHMENT A1 WHERE A1.TICKETID = ?
This friendly little snippit seems to want a ticket ID and on initial load isn't getting one. Instead we're getting well in excess of 320,000 rows returned over the better part of a minute. I've dug everywhere and we had the help of a contractor digging everywhere, so now I'm genuinely stumped. We changed the navbar button to open in details view and still we get it. If anybody has any ideas where to tackle this I'd be greatly appreciated. (I can say the SQL disappears in later versions of SLX so someone, somewhere, must have noticed this.)
Thanks,
-Chris
-Sorry for the double post, twitchy finger. |
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Re: Troublesome SQL in SLX Ticketing on V6.2
Posted: 14 Mar 08 2:01 PM
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This is likely caused by the Attachments tab on the Ticket Main View. If you unbind the bindid of the datagrid on that form, it will not load when the form loads. You could then put a hidden textbox on the form that is bound to the Ticket.TicketID. Add an event to the onchange of that control that sets the bindid property of the grid to the text property of the textbox. I dont think you have to call Datagrid.Refresh as setting the bindid should load the data.
Timmus |
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Re: Troublesome SQL in SLX Ticketing on V6.2
Posted: 18 Mar 08 11:10 AM
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Originally posted by Timmus Agersea
If you unbind the bindid of the datagrid on that form, it will not load when the form loads. You could then put a hidden textbox on the form that is bound to the Ticket.TicketID. Add an event to the onchange of that control that sets the bindid property of the grid to the text property of the textbox. |
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Great idea Timmus. There's a few other OOTB grids in the system that this will help quite a bit in making them more usable.
-Ryan |
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Re: Troublesome SQL in SLX Ticketing on V6.2
Posted: 19 Mar 08 12:32 PM
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grdAttach.SQL = "SELECT top 50 A1.ATTACHID, A1.DESCRIPTION, A1.USERID, A1.ATTACHDATE, A1.FILESIZE, A1.TICKETID, A1.FILENAME FROM ATTACHMENT A1 WHERE A1.TICKETID = '" & eTickID.Text & "'"
Tossed that in AXFORMCREATE/AXFORMCHANGE to prevent it from ever returning a couple hundred thousand rows from the database (under the assumption a ticket will very likely never have more than 50 attachments, but that can be adjusted to taste), used the hidden textbox linked the the ticket id and problem solved! Also a good fail safe incase for some reason that variable isn't filled. Works good for many grids in SLX too, so long as you know how many results to expect. |
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