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Forum to discuss writing script in Architect plugins for SalesLogix & general SalesLogix customization topics (for Windows client only). View the code of conduct for posting guidelines.

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Thread: Automated Refresh of the Tickets Queue

Cory Haibloom
Posts: 39

Automated Refresh of the Tickets Queue Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 18 Jun 08 11:23 AM

We use SLX in a callbacks-only call center, and constantly tapping F5 to see if new tickets have entered the queue is less than ideal. I'm looking for a way to set up an event that will automatically refresh this screen at some preset time interval. Any suggestions?

[Reply][Quote]

Mark Dykun
Posts: 297

Re: Automated Refresh of the Tickets Queue Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 19 Jun 08 6:38 AM

I cannot give the SLX only solution details as I am not quite sure if it is possible with OTB saleslogix customizations. You could however introduct a new Mainview hosting a .net view that can give you this support.

Mark

[Reply][Quote]

Cory Haibloom
Posts: 39

Re: Automated Refresh of the Tickets Queue Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 19 Jun 08 10:35 AM

We're thinking that may be the best way to go as well since that would enable us to add a great deal more functionality. However, we were hoping that there was something we could do as a quick, interim fix for this.

Thanks!

Cory

[Reply][Quote]

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