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Limit recipient count?
Posted: 03 Dec 08 8:12 AM
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I have been asked by my management team to see if there is any way to limit the number of recipients that can be added when using the Write > Email option in SLX. Recently one of our users sent an email to around 100 of our customers via this method, exposing all of their email addresses to each other... The management was not impressed to say the least.
I have already set a restriction in our mail server to limit the number of recipients, but wanted to add a second level of restriction within SLX. Is there any way to prevent SLX from adding multiple contacts to an email when using Write > Email?
Right now you can select all contacts in the list view and they will be added to the "To" field without complaint. I'm looking to restrict it to maybe 5 or 10, otherwise throw an error message informing the user to use the Mail Merge function instead.
Thanks in advance for any tips you may have!
Mike |
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Re: Limit recipient count?
Posted: 04 Dec 08 1:19 PM
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| I think a better way to handle it is simply to use the Base Email template. Instead of choosing "Write | Email", choose "Write | Template". Select the Base Email. This will send the email to each contact individually, but allow you to create the email once. |
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Re: Limit recipient count?
Posted: 04 Dec 08 1:27 PM
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| I agree with that however the problem I have is that users can select either option, giving them the opportunity to expose email addresses. I'm looking for a way to restrict non mail-merge emails to a single recipient. |
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Re: Limit recipient count?
Posted: 04 Dec 08 4:07 PM
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| Perhaps you must create your own compose_email script. Then change the Email menu option from the current email function to run your new script instead. In the Compose Email script, set the email address to the current contact's email address. You will need to change the list view right-click "Write Email to Selected records" menu option as well. |
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Re: Limit recipient count?
Posted: 05 Dec 08 7:46 AM
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Thanks Jeff, that's what I was hoping to hear! I will dig through the system scripts and see if I can duplicate & modify that portion of the scripts...
Just FYI, I am currently testing v7.5 in preparation to roll out to our production environment and have found that this "feature" is actually a part of the new version. In v7.5 you do not get a To/CC/BCC window allowing you to select more than one recipient when using Write > Email and having more than 1 contact selected from list view... Instead you get a pop-up window with the list of selected contacts and are force to pick only one from that list. Very handy! |
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