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Thread: unable to save file to Specified Attachments directory.

satz
Posts: 75

unable to save file to Specified Attachments directory. Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 10 Jul 09 1:20 AM

Can any body help to find the Attachments Drectory in Saleslogix.

when i insert a file for Account, Error pops up and says

' Unable to Save file to Specified atchment directory [\\Saleslogix\Attachments\].
contact your system admin.'

What is the default path for attachments directory?

I tried searching 'Attachments' Folder on the System, couldnt find it. help needed to fix the issue.

Thanks in Advance.

[Reply][Quote]

Phil Parkin
Posts: 819

Re: unable to save file to Specified Attachments directory. Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 10 Jul 09 2:36 AM

Duplicate post - answer here

http://www.slxdeveloper.com/forum.aspx?forumid=2000&postid=23257#23257

[Reply][Quote]

Raul A. Chavez
Posts: 1300

Re: unable to save file to Specified Attachments directory. Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 10 Jul 09 5:18 AM

Quote:

Originally posted by satz

Can any body help to find the Attachments Drectory in Saleslogix.

when i insert a file for Account, Error pops up and says

' Unable to Save file to Specified atchment directory [\\Saleslogix\Attachments\].
contact your system admin.'

What is the default path for attachments directory?

I tried searching 'Attachments' Folder on the System, couldnt find it. help needed to fix the issue.

Thanks in Advance.

I will reply here since you do have a question/request listed:

There is no Default Attachment path in SalesLogix. You have to configure it via the Administrator tool (although I do recall certain versions of SalesLogix saving attachments locally to a Documents folder if there was no path configured).

Never the less, based on your error message, there is indeed a Path configured on your Database, and it is "\\SalesLogix\Attachments". At the very least that implies that you have a File Server called "SalesLogix" with a Share called "Attachments". If that is not a valid Server and/or Share, then your system is misconfigured. If that is the case, I would suggest that you review the Implementation guide for specific guidelines on how to setup the shares (permissions required) and how to configure your database to utilize it.

[Reply][Quote]

satz
Posts: 75

Re: unable to save file to Specified Attachments directory. Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 13 Jul 09 12:38 AM

Hi Mr. Raul,

Thank you for the information.

I found the attachment path on Systems tab of Administrator tool.

When i try to edit the profile, message pops up saying "A database error occured : field 'LICNUM' not found.

I do not know the table name , the field 'LICNUM' should be added.

how to fix the issue ? so that i can change the path and test it.

Thanks in advance.

[Reply][Quote]

Raul A. Chavez
Posts: 1300

Re: unable to save file to Specified Attachments directory. Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 13 Jul 09 4:03 AM

Well, are you saying that your system works fine but you get this error?
LICNUM is a field that belongs to the BRANCHOPTIONS table and I believe holds the ID for the Company, which is used to validate the Licenses.

If this is an upgraded Database, I would suggest that you review your steps to make sure that you didn't miss anything during the upgrade process. Otherwise, load a blank database to compare and restore this field.

[Reply][Quote]

satz
Posts: 75

Re: unable to save file to Specified Attachments directory. Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 16 Jul 09 12:51 AM

yes , i reinstalled my service pack again. the issue got fixed now.

thank you.

[Reply][Quote]

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