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Auto Dialing from SLX Client
Posted: 11 Aug 06 1:05 PM
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fiogf49gjkf0d Using this piece of code...
x = Application.BasicFunctions.Dial (strPhoneNumber)
...pops the SalesLogix dialer box (SLXDialer.EXE I believe). My goal is to have our sales reps dial from the Account screen, WITHOUT popping any unneeded dialog boxes. These reps would be pressing the link edit button to the right of the phone number they want to dial, so it's redundant to pop SLXDialer.EXE just so it can ask "which number do you want to dial."
Anyone know of a method to bypass that dialog box and just send the command to the TAPI provider? |
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Re: Auto Dialing from SLX Client
Posted: 11 Aug 06 2:04 PM
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fiogf49gjkf0d This should be built in already. Try double-clicking on a phone number in the delivered account screen (6.2). The SLX dialer pops and automatically dials the number. |
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Re: Auto Dialing from SLX Client
Posted: 14 Aug 06 6:54 AM
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fiogf49gjkf0d Yes.. That part works... but we have a Comdial phone system this needs to interface with. I think we are getting the answer we need. Our office manager spoke with our phone contractor and he stated we needed to install some software.
John G. |
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Re: Auto Dialing from SLX Client
Posted: 14 Aug 06 1:21 PM
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fiogf49gjkf0d It's all about "TAPI".. Most all telephony vendors have a "TAPI driver" availailable... and it should be FREE! - If not get a new vendor....
You just configure in the driver (soft modem) and you should be good to go. We have clients using CISCO VOOIP, etc. I setup a dialer to Vonage so that I can dial... it's EASY!
Now.. Screen Pops.. you will need:
A - Custom Coding
or
B - A package from a 3rd party.
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rjl |
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Re: Auto Dialing from SLX Client
Posted: 14 Aug 06 2:51 PM
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fiogf49gjkf0d Thanks Bob. I did get info from our vendor and we'll have the software in the next day or so.
As for screen pops - It'd be nice to get to that.. I think we'll get through this hurdle first then deal with custom coding screen pops.
Thanks,
John G. |
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Re: Auto Dialing from SLX Client
Posted: 15 Aug 06 10:13 AM
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fiogf49gjkf0d John,
Once you get this working, you may find you would like more integration with the phone and SalesLogix. That said, you may want to check out IntelliCTI. AutoDialing is nice but the features from QGate are far more comprehensive. I have included the links to Dale Rolley for more informaiton or see your business partner for more details:
Dale Rolley
QGate Software
Tel: 517.699.7008 x111
Fax: 517.913.6033
Email: dale.rolley@qgatesoftware.com
Web: www.qgatesoftware.com
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Re: Auto Dialing from SLX Client
Posted: 20 Aug 06 2:40 PM
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fiogf49gjkf0d Another (and far less expensive solution than QGate) is the CTI stuff from Zeron (www.zeron.biz). We've looked at it and recommended it to several clients.
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rjl |
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