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 Author  Thread: Empty Searches on Account Lookup.
Matthew Rose
Posts: 12
 
Empty Searches on Account Lookup.Your last visit to this thread was on 1/1/1970 12:00:00 AM
Posted: 21 Jun 13 5:06 AM

We are experiencing a rather annoying issue with the lookups.  What happens is that the user will search for a string first, then when it hasnt returned anything they will delete the search string one char at a time, resulting in subsequent searches and eventually, searching for nothing.  Eg;


 User Types:     Result:


 


Smith               No Result
Deletes 'h'        Searches on 'Smit'
Deletes 't'        Searches on 'Smi'


 


 


and so on until they have deleted all characters and it searches for nothing ie a blank search.  Is there any way of stopping this??


 Regards


 


 Matt

[Reply][Quote]
RJ Samp
Posts: 973
Top 10 forum poster: 973 posts
 
Re: Empty Searches on Account Lookup.Your last visit to this thread was on 1/1/1970 12:00:00 AM
Posted: 21 Jun 13 1:53 PM
fiogf49gjkf0d

Fire the user or teach them how you think they should execute THEIR search....often times it's simply showing them a better way to do a search......Contains vs Starts With vs Equals......

[Reply][Quote]
Matthew Rose
Posts: 12
 
Re: Empty Searches on Account Lookup.Your last visit to this thread was on 1/1/1970 12:00:00 AM
Posted: 24 Jun 13 3:53 AM

I was hoping for a more elegant solution!   You wouldnt belive the amount of times I've told them, they just keep doing it..


 


Matt 

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