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Thread: Refresh Tab from Ticket Detail Form

Developer Jim
Posts: 6

Refresh Tab from Ticket Detail Form Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 30 Jan 07 6:40 PM

I'm working in the ticket module and we have a tab called "Details" that lists a summary and description of the ticket. When the ticket has a status of open, the summary and description fields are disabled. however, when the ticket is changed to complete, i enable the summary and description fields so the user can fill in this information.
This works fine as long as i hit F5 after changing the ticket status from Open to Complete. If i do not hit F5 or change records and come back, the summary and description fields remain disabled.

I have not been able to send a command on the "Ticket Detail" form that will refresh the "Details" tab.

Does anyone know a way this can be accomplished?

Thank You.
Jim

[Reply][Quote]

Kris Halsrud
Posts: 88

Re: Refresh Tab from Ticket Detail Form Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 31 Jan 07 9:29 AM

Jim what version of SLX are you using? Are you using the support client or the integrated version 7 client?

[Reply][Quote]

Developer Jim
Posts: 6

Re: Refresh Tab from Ticket Detail Form Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 31 Jan 07 11:21 AM

Hi. I'm running v 6.2 service pack 3. we're not planning on converting to 7 for about 5 months.

[Reply][Quote]

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