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Thread: how to escalate tickets to the next level after the needed date is over

Kirti
Posts: 46

how to escalate tickets to the next level after the needed date is over Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 17 Apr 07 3:38 AM

Hi All

Is there any inbuilt escalation system in SLX which escalates the ticket to next level if the needed date is over and the ticket is still open.
If yes then how do we enable it.

If no then is there any way by which I can populate some pop-ups
(Reminders) for open tickets whose needed date is over.

Regards,

Kirti Kumar Rathor

[Reply][Quote]

Bob (RJ)Ledger
Posts: 1103

Re: how to escalate tickets to the next level after the needed date is over Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 17 Apr 07 7:27 AM

Same reply as on ITToolbox

There is a mechanism for setting up "levels" for escalation. In v6.2 there is a Notification Manager.. it NO longer exists and is not supported in v7.0.x (or 7.2 that is in beta). You have to use a third party tool like TaskCentre or roll your own.
--
rjl

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