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Forum to discuss writing script in Architect plugins for SalesLogix & general SalesLogix customization topics (for Windows client only). View the code of conduct for posting guidelines.
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An unusual error
Posted: 02 May 07 7:13 AM
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fiogf49gjkf0d We have one user who can't display some accounts. The error they get is:
Function had an error
An unusual error has occurred when executing Lookup:AccountCompany, Contact your system administrator. 0x1
@0: Function Lookup:AccountCompany Exception: Access violation at address 004B80F6 in module 'SalesLogix.exe'.
Read of address 00000198
The strange thing is that I can display them OK, and even if I log on as her on my PC I can still display them OK
This is WinXP SP2 and SLX 6.2.6
Any suggestions?
Thanks
[Edit]
She's using Menu/Lookup/Account/Company enters the name, clicks the magnifying glass, sees the account and clicks OK, then this error happens
[Edit]
And if she uses Quick Find, when she double-clicks the account it doesn't give any error, but it doesn't display the account either. The search box closes, and she's back in the display she had before starting the search
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Re: An unusual error
Posted: 02 May 07 11:02 AM
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fiogf49gjkf0d Stuart,
The problem may be a corrupted user security profile. Test another existing user with the same security profile. Also, test creating a new user account, with the same security profile. If everything works, except for the one user, issue them the new account to test. If that works, realign her stuff, and you should be set. If it doesn’t work, she probably has a software/OS issue, which may be fixed by a reinstall. If all users have the problem, check your secured functions for LookupAccountCompany events and review the code. |
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Re: An unusual error
Posted: 02 May 07 1:08 PM
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fiogf49gjkf0d I have the same issue with a couple of my network users. Same setup - XPSP2 and SLX 6.2.6. A Control + F5 in SLX or SLX logout/login, or a reboot solves this most times.
Otherwise I reinstall their SLX client, then lastly recreate their user profile as Jeff has suggested. |
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Re: An unusual error
Posted: 02 May 07 1:48 PM
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fiogf49gjkf0d Is information in regards to teams stored in a specific table? Any members of a specific team in my system loses certain functionality, not because the team has limited funcionality on purpose, but becasue I feel there is corruption somewhere. |
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Re: An unusual error
Posted: 03 May 07 9:37 AM
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fiogf49gjkf0d Yes, the best table to check out team membership is the SecRights table. However, rather than making direct changes to the table, I would pull people off of teams and then just add them again, so SalesLogix does it's entire backend thing (cause it does hit other tables, like SecCodeJoins).
Also, another thing I figured out through trial and error is that you can only chain teams one step down. For example, if you have a Team A, and a Team B, and a Team C, you cannot place Team A on Team B and then Team B on Team C and expect permissions for Team C to reach Team A. |
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