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Thread: SalesLogix integration for screen-pop

Dan Roarty
Posts: 1

SalesLogix integration for screen-pop Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 17 Feb 09 3:45 PM

Hello,

I have just been assigned to a customer who uses SalesLogix in their call center and wanted to check with you prior to doing any development. I have never worked with SalesLogix in the past so any help would be greatly appreciated.

Basically the app that I am looking to write takes some collected info or ANI (caller ID) from a CTI client application (Contact Center Express) and enters this into a particular field.

I have not yet downloaded the SLXAPI but I would imagine it would be quite helpful to allow me pass this info to a particular field in the customer look-up page... Yet am just curious if you would have any recommendations in terms of how to go about this. Generally if we have a CRM with no API to program against we will create an app that will send-keys to the appropriate field and do the look-up. Yet I think this API would be the easier route to take...

Any input on this? Also is there an easy way to create a new window within Saleslogix when an event occurs. So for instance if an agent is in a customer's page and a call comes in, is there a call that will automatically create a new window and then populate the incoming data to the appropriate field?

Thanks for any pointers you can provide!
-Dan

[Reply][Quote]

Mike Spragg
Posts: 1226

Re: SalesLogix integration for screen-pop Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 18 Feb 09 2:33 AM

Dan

Save yourself the heartache - you will not be able to do this on your own (call handling is a pretty big area - inbound, screen popping, call routing, on-hold/off-hold etc are all events you'd need to handle) - go to http://www.qgate.co.uk and see if their application fits your needs. For what it costs - it'd be a no-brainer I'm sure !

Mike

[Reply][Quote]

Bob (RJ)Ledger
Posts: 1103

Re: SalesLogix integration for screen-pop Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 18 Feb 09 8:30 AM

To Add to Mike's post:
AFAIK Qgate's already developed the AVAYA interface... and it's a proven entity.

[Reply][Quote]

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