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Strange "Autopopulation" issue
Posted: 18 Sep 07 1:40 PM
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SLX 7.0.1 - I have some users that are saying that when they scroll from Contact A to Contact B, modify the main phone or fax and click save, the mobile phone number is autopopulating from the previous account. They also say it is happening on the accounts screen with the phone number fields... I cannot reproduce the problem.
Has anyone seen this before? Any suggestions? I can't find anything in the code that might cause this. I have done very light mods on the account and contact detail screens, but nothing to do with phone numbers.. Thanks |
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Re: Strange "Autopopulation" issue
Posted: 18 Sep 07 2:09 PM
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Ok, I can reproduce the issue. If I created a new group (contact last name contains 'Test' for example) and go to the first detail record and add a Fax or mobile number, click save and scroll to the next contact in the group, then click save again - the fax and or mobile number from the previous contact will populate the fax and/or mobile field. If I blank the field and hit save again, the number from the previous contact populates the field again.
If I scroll to the third contact and save, the fax/mobile from the 1st contact agains populates... What gives? I cannot seem to track this down.. thanks |
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Re: Strange "Autopopulation" issue
Posted: 18 Sep 07 5:43 PM
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Steve,
Is the data actually updated in the database (it sounds like it) or is it just populating it with data from another record? If it's actually saved in the database, I'd look at the save action and put some debug statements in there. Is there a hidden field that might not be getting reset and posting the incorrect value?
If it's not saved in the database, it may be an issue in the DLL. If that's the case, I'm not sure where I'd look next.
Do the users have check for a newer version on "Every visit to the page" in IE set? Tools-->Internet Options-->Settings (under "Browsing History" in IE 7.0, under "Temporary Internet Files" in IE6).
Jeff
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Re: Strange "Autopopulation" issue
Posted: 18 Sep 07 7:18 PM
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| This is nuts. First I reactivated the out of box screens and actions. The data is updating on save. I have found that it only happens if the field has not had data in it before. I check the browser setting and set it to check for newer version on every visit... Bizzare. |
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Re: Strange "Autopopulation" issue
Posted: 19 Sep 07 2:22 AM
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| I too have had this issue reported by users, but I didnt even take it seriously and put it down to user error! - So I guess I can confirm this could be a possible product issue. I am going to try some tests (the customer who is complaining is on version 6.2.6) |
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Re: Strange "Autopopulation" issue
Posted: 19 Sep 07 9:20 AM
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| I have a call into tech support. They are going to test the issue. I am wondering if there is a way to clear the page cache when a new page loads and if so what affect this would have on SLX.. just thinking in text.. It seems like some kind of strange caching issue.. |
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