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 Author  Thread: Web Manager hangs when logging in from client computer
Dave McGill
Posts: 47
 
Web Manager hangs when logging in from client computerYour last visit to this thread was on 1/1/1970 12:00:00 AM
Posted: 15 Jun 06 4:08 PM

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I recently installed the Web Hosting for SalesLogix and everything seems to be working fine except when I try to run Web Manager from my laptop. It works fine on the server where it is installed, but I've got a lot of customizing to do and would like to do it on my own computer rather than using terminal services to do the work from the server.

When I run Web Manager from my laptop it hangs at the point where it says 'Validating Licenses'. I've been working with tech support at Sage, but they have run out of ideas. We ran Profiler on it and found that it stopped at a SQL statement (Select * from SLXWebServer). I've tried leaving the program running for up to 1/2 hour, but never get any error messages back and I end up having to kill it with Task Manager.

Does anyone have any ideas?
[Reply][Quote]
Snow Monkey
Posts: 214
 
Re: Web Manager hangs when logging in from client computerYour last visit to this thread was on 1/1/1970 12:00:00 AM
Posted: 15 Jun 06 11:12 PM
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dave
on the machine where you have the web host, can you log in?? and make sure that everything works including the configuration checker?

if everything is OK, then come to your laptop and then try logging into a slx client there to make sure that the oledb provider is installed correctly..

and i hope that you have all the correct versions of components for slx and the required license..
[Reply][Quote]
Carla Tillman
Posts: 290
 
Re: Web Manager hangs when logging in from client computerYour last visit to this thread was on 1/1/1970 12:00:00 AM
Posted: 16 Jun 06 7:33 AM

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Dave,

This may be dated information as I haven't worked with WebManager in about a year. So read with on eyebrow lifted...

I recall that I could only work with WebManager on my desktop if I was pointing directly to the server instance of the EXE. My desktop install would not function otherwise (at that time). I created a map and changed the shortcut directory location to \\mywebServer\c$...SalesLogix\WebManager.exe


Carla



[Reply][Quote]
Frank Chaffin
Posts: 475
 
Re: Web Manager hangs when logging in from client computerYour last visit to this thread was on 1/1/1970 12:00:00 AM
Posted: 16 Jun 06 8:13 AM

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When I do SlxWeb development, I setup a copy of the Slx Database and WebHost environments on my laptop so I can work offline. When I am done with the development I create a bundle that I can install on the production database.
[Reply][Quote]
Dave McGill
Posts: 47
 
Re: Web Manager hangs when logging in from client computerYour last visit to this thread was on 1/1/1970 12:00:00 AM
Posted: 16 Jun 06 8:42 AM

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Yes, I'm able to log in on the machine where web host is installed. The configuration checker says everything is set up correctly.

I'm also able to login to a slx web client from my laptop without any problem.

I've got a list of what all of the versions should be, but I'm not quite sure how to check the versions of some of the components. Everything has been updated to v6.2 SP3 with no hot fixes.

[Reply][Quote]
Dave McGill
Posts: 47
 
Re: Web Manager hangs when logging in from client computerYour last visit to this thread was on 1/1/1970 12:00:00 AM
Posted: 16 Jun 06 8:58 AM
fiogf49gjkf0d
Interesting trick, Carla, but it didn't work for me. It still got stuck on 'Validating Licenses'.
[Reply][Quote]
Carla Tillman
Posts: 290
 
Re: Web Manager hangs when logging in from client computerYour last visit to this thread was on 1/1/1970 12:00:00 AM
Posted: 16 Jun 06 9:00 AM

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Bummer!
Is the event manager on the Server throwing anything?
[Reply][Quote]
Dave McGill
Posts: 47
 
Re: Web Manager hangs when logging in from client computerYour last visit to this thread was on 1/1/1970 12:00:00 AM
Posted: 16 Jun 06 9:04 AM
fiogf49gjkf0d
No, I checked the event logs on both the web server and the SQL server.
[Reply][Quote]
Carla Tillman
Posts: 290
 
Re: Web Manager hangs when logging in from client computerYour last visit to this thread was on 1/1/1970 12:00:00 AM
Posted: 16 Jun 06 9:07 AM
fiogf49gjkf0d
OK... have you double checked local permissions on the web server? The WebDLL has a slightly different need of security settings over the SLXService user.
[Reply][Quote]
Dave McGill
Posts: 47
 
Re: Web Manager hangs when logging in from client computerYour last visit to this thread was on 1/1/1970 12:00:00 AM
Posted: 16 Jun 06 9:08 AM
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Thanks for the suggestion, Frank. I may have to go that route if I can't get it working this way. I can also terminal service into the server to do the work, but it's slow on our network.
[Reply][Quote]
Dave McGill
Posts: 47
 
Re: Web Manager hangs when logging in from client computerYour last visit to this thread was on 1/1/1970 12:00:00 AM
Posted: 16 Jun 06 9:14 AM

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Yes, checked that too. I'm going to try installing it on another computer to see if it's something specific to my laptop.
[Reply][Quote]
Carla Tillman
Posts: 290
 
Re: Web Manager hangs when logging in from client computerYour last visit to this thread was on 1/1/1970 12:00:00 AM
Posted: 16 Jun 06 9:32 AM
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Last trick I can think of; when you create your desktop map - sign in as differnet user. Use WebDLL account and then try kicking the Server webmanager instance on your desktop.
[Reply][Quote]
Dave McGill
Posts: 47
 
Re: Web Manager hangs when logging in from client computerYour last visit to this thread was on 1/1/1970 12:00:00 AM
Posted: 16 Jun 06 9:48 AM

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Looks like it's something specific to my laptop. I installed it on a desktop computer here in the office and it worked fine. When I logged in on the desktop computer, I had to UNBLOCK the website twice. I don't remember doing that on my laptop. Perhaps I need to review my firewall settings and/or blocked sites.
[Reply][Quote]
Carla Tillman
Posts: 290
 
Re: Web Manager hangs when logging in from client computerYour last visit to this thread was on 1/1/1970 12:00:00 AM
Posted: 16 Jun 06 9:51 AM
fiogf49gjkf0d
Sounds like the Network has you blocked rather than your firewall.

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