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Thread: 6.2.4 Web - Cannot Log back in - login in use

Kerry Shannon
Posts: 67

6.2.4 Web - Cannot Log back in - login in use Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 20 Jul 06 10:32 AM

We are upgrading from 6.1.3 web to 6.2.4 web. During testing, we can log out or X out of the browser, try to sign right back in, and occassionally get a login error. Not consistent. Business partner has contacted Sage.

Suggestions on what to tweek on the servers, in IIS, or OLE data provider?

[Reply][Quote]

Snow Monkey
Posts: 214

Re: 6.2.4 Web - Cannot Log back in - login in use Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 20 Jul 06 1:33 PM

Isnt it automatically getting reset after 2 mins?

[Reply][Quote]

Kerry Shannon
Posts: 67

Re: 6.2.4 Web - Cannot Log back in - login in use Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 20 Jul 06 1:45 PM

If that is the fastest, then it will be an education item to our staff. Is there a way we can change it in a configuration setting to 1 minute?

[Reply][Quote]

Snow Monkey
Posts: 214

Re: 6.2.4 Web - Cannot Log back in - login in use Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 20 Jul 06 1:55 PM

I always have another couple of IDs in reserve if something like that happens ..

Also i have tried resetting all components with no luck!

[Reply][Quote]

Duncan Cook
Posts: 164

Re: 6.2.4 Web - Cannot Log back in - login in use Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 20 Jul 06 4:12 PM

Unfortunately you can't change the time and you can't release an individual login.
If you restart the OLEDB Provider (Service), it will release all the logins, although it’s not advisable in a live environment

[Reply][Quote]

Jeff Ballard
Posts: 326

Re: 6.2.4 Web - Cannot Log back in - login in use Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 20 Jul 06 8:11 PM

Kerry,

You mentioned it's not consistent when you get the error logging in. You also mentioned that you log out or X out of the browser. Unless there is an issue with 6.2.4, if you log out, you shouldn't get the error. If you close the browser without properly logging out (X'ing out), you'll always get the error.

I believe the timeout is actually 180 seconds (3 minutes) but I could be wrong on that...i've never timed it. Usually, in my dev environment, I restart the saleslogix server.

Jeff

[Reply][Quote]

Duncan Cook
Posts: 164

Re: 6.2.4 Web - Cannot Log back in - login in use Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 21 Jul 06 3:11 AM

Hi Jeff,

You are right it is 3 minutes, as for login out, in 6.2.4 it makes no difference if you log out or hit the X as the logout works on the unload of the mainpage

--
Duncan

[Reply][Quote]

Raul A. Chavez
Posts: 1300

Re: 6.2.4 Web - Cannot Log back in - login in use Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 25 Jul 06 11:35 AM

Make sure that you have properly retrofitted mainpage.htm.

Early on 6.2.x there were some bugs on the logoff code, but since 6.2.3 I believe the code has been solid.

Basically, on the Frames definition (HTML part of the template) the frameset has an unload handler that refrences the logoff function:

The logoff function references a notLoggingOff variable. Make sure it is set to true. Also, check the Source code out of a base system. The code below might not be the original SLX code since I had implemented a similar approach on 6.2 no SP

function logoff()
{
if (notLoggingOff == true)
{
vURL = '<#SYS name=swcpath>/logoff';
var objSignOff = new ActiveXObject("Microsoft.XMLHTTP");
objSignOff.Open("PUT", vURL, true);
objSignOff.Send();
GM.Logout();
}
}

Since we have been using this code we pretty much capture all instances of the user navigating away and/or Clicking X to close IE. If this code runs properly and doesn't hang you should be ok.

[Reply][Quote]

Kerry Shannon
Posts: 67

Re: 6.2.4 Web - Cannot Log back in - login in use Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 26 Jul 06 12:50 PM

We verified this code is in our mainpage. The issue persists. I've looked for any time connection parameters in IIS, Connection manager, etc.

Still looking for the magic solution.

[Reply][Quote]

Frank Chaffin
Posts: 475

Re: 6.2.4 Web - Cannot Log back in - login in use Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 26 Jul 06 12:56 PM

Couple of thoughs...
Could this be a caching issue?
Is IE set to request new content every visit to the page?

[Reply][Quote]

Kerry Shannon
Posts: 67

Re: 6.2.4 Web - Cannot Log back in - login in use Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 26 Jul 06 12:59 PM

"Every visit to the page" is on.

[Reply][Quote]

Kerry Shannon
Posts: 67

Re: 6.2.4 Web - Cannot Log back in - login in use Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 26 Jul 06 4:13 PM

If you are having this issue, you may need to consider applying v6.2.4 HF 2. I'm going to try it and see if it works.

[Reply][Quote]

Kerry Shannon
Posts: 67

Re: 6.2.4 Web - Cannot Log back in - login in use Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 26 Jul 06 4:16 PM

Also v6.2.4 HF 1 - "The SalesLogix Provider may leave process handles open when performing Read/Write password initialization.

[Reply][Quote]

Steve Margeson
Posts: 38

Re: 6.2.4 Web - Cannot Log back in - login in use Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 22 Aug 06 10:18 AM

Iv'e never had a problem logging back in unless I had just restarted IIS while I was logged in.

[Reply][Quote]

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