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SLX v7 Web Client Fresh Install / Error: Permission denied
Posted: 21 Dec 06 12:21 PM
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fiogf49gjkf0d Hello all, I am trying to test out the SalesLogix v7 upgrade in a development enviorment and can’t seem to get past some permission error and was wondering if anyone else has been having this issue. PS, I have an open ticke with SLX support on this issue.
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Try to log into the web client
Current Issues:
• TopNav starts to load, but then disappears and displays a small drop down box with nothing in it.
• Lookup list view displays nothing, but gives this error.
Line : 68
Char: 2
Error: Permission denied
Code: 0
URL: http://dslxweb3:3333/scripts/slxweb.dll/login
• MoveFirst, MovePreviuos, MoveNext, MoveLast buttons on detail forms generate an error.
You do not have access to view details for this contact.
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Double check trouble shooting list of everthing that I can think of….
SalesLogix Software: Version 7 from CD.
SalesLogix Server+IIS: Windows 2003 Standard Edition + SP1 + All updates (except KB928388) (fresh install)
Database Server: SQL 2000 (not sure of OS and security. Our DBA maintains it, although it runs 6.x products without issues, including the web client.)
Database: Version 7 Evaluation DB
License: Web Host + Others
Bundle: SalesLogix v7 Web (only)
Added: Windows Components > Application Server > ASP.NET
Added: Windows Components > Application Server > Internet Information Services > Common Files
Added: Windows Components > Application Server > Internet Information Services > Internet Information Services Manager
Added: Windows Components > Application Server > Internet Information Services > World Wide Web Service
Added: Windows Components > Application Server > Internet Information Services > World Wide Web Service > Active Server Pages
Added: Windows Components > Application Server > Internet Information Services > World Wide Web Service > Internet Data Connector
Added: Windows Components > Application Server > Internet Information Services > World Wide Web Service > Server Side Includes
Added: Windows Components > Application Server > Internet Information Services > World Wide Web Service > WebDAV Publishing
Added: Windows Components > Application Server > Internet Information Services > World Wide Web Service > World Wide Web Service
Added: Windows Components > Indexing Service
Ran: %windir%\Microsoft.NET\Framework\v1.1.4322\aspnet_regiis.exe /i
Allowed: Internet Information Services > Active Server Pages
Allowed: Internet Information Services > ASP.NET v1.1.4322
Allowed: Internet Information Services > ASP.NET v2.0.50727
Allowed: Internet Information Services > Indexing Service
Allowed: Internet Information Services > Internet Data Connector
Allowed: Internet Information Services > MM Remote ISAPI
Allowed: Internet Information Services > SalesLogix ISAPI
Allowed: Internet Information Services > Server Side Includes
Allowed: Internet Information Services > WebDAV
Set: Internet Information Services > Websites > SalesLogix > ASP.NET > v2.0.50727
Added: Administrators > WebDLL and ASPNET
Added: Local Policies > Access this computer from the network > WebDLL and ASPNET
Added: Local Policies > Act as part of the operating system > WebDLL and ASPNET
Added: Local Policies > Allow log on locally > WebDLL
Added: Local Policies > Log on as a batch job > WebDLL and ASPNET
Added: Local Policies > Log on as s service > WebDLL and ASPNET
Updated: Services > SalesLogix Server > Account > WebDLL
Updated: Services > SalesLogix System > Account > WebDLL
Check: Web Manager > Verify Current Configuration > Zero Issues
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Re: SLX v7 Web Client Fresh Install / Error: Permission denied
Posted: 21 Dec 06 2:10 PM
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fiogf49gjkf0d Jeff,
You say there's a dropdown with nothing in it. Is there sort of a yellow area below it? Or can you select and highlight the area below the dropdown in topnav? I've seen that behavior when there's an ASP.NET error and you might have more useful info in that message, especially if your browser is on the server (might not get as good info from a remote computer).
Also, you had this:
Set: Internet Information Services > Websites > SalesLogix > ASP.NET > v2.0.50727
Does SLX 7.0 use .NET 2.0? I haven't even looked at 7.0, so it very well may. If it does, disregard the question, but it did jump out at me. I know that 6.2.3 uses the .NET 1.1 framework.
Jeff
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Re: SLX v7 Web Client Fresh Install / Error: Permission denied
Posted: 21 Dec 06 4:51 PM
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fiogf49gjkf0d Jeff,
Could the machine in question have the MS update patch for the Daylight Saving Time applied? That is known to break SalesLogix. Given that the error has to do with 'TimeZoneHelperMethods', it's a possibility. The Microsoft kb article is here http://support.microsoft.com/kb/928388 If it's applied, you should uninstall it (if you can). There's also a workaround on the SLX support site as well.
There's something about the time zone issue somewhere on the forums that I've seen. There's definitely something about it on the SLX support page - it may have been posted here, too.
Jeff
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Re: SLX v7 Web Client Fresh Install / Error: Permission denied
Posted: 02 Jan 07 8:44 AM
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fiogf49gjkf0d I have the same permission denied error in our production 6.2.4 web environment. I'm going to check and see if any TZ updates were applied. I had told our Intel group not to apply KB928388 until SLX had a fix. |
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Re: Error: Permission denied
Posted: 02 Jan 07 11:57 AM
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fiogf49gjkf0d SAGE SalesLogix Support just confirmed that this is a global problem with SLX Web 6.x/7.x. It does have to do with the new daylight savings functionality, even if KB928388 has not been applied! SLX works fine if the server date is set back to 2006 (not recommended obviously). Their development team is still working on it. |
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Re: Error: Permission denied
Posted: 02 Jan 07 12:06 PM
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fiogf49gjkf0d Thanks. I received similar information from Sage and our business partner. It impacts the top nav and our ability to run reports. Is that the same impact that other web users are experiencing? |
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Re: Error: Permission denied
Posted: 02 Jan 07 12:15 PM
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fiogf49gjkf0d Yes, it's only for components that use ASP.NET. Users can still work on accounts/contacts/opportunities by using the lookups to find them, just no groups or reports. The LAN client seems to be working just fine. |
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Re: Error: Permission denied
Posted: 02 Jan 07 4:13 PM
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fiogf49gjkf0d Sage provided a registry fix file. I'll test tomorrow, in case there are other discoveries that change the fix. |
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Re: Error: Permission denied
Posted: 03 Jan 07 7:47 AM
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fiogf49gjkf0d The registry fix provided by Sage modifies the Time Zone entries for Mid-Atlantic, and Bucharest Time Zones. I would post them here, but Sage has a disclaimer you need to agree to prior to downloading the patch. From what I saw, these 2 Time Zones were not included in the original patch. |
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Re: Error: Permission denied
Posted: 03 Jan 07 8:11 AM
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fiogf49gjkf0d Has anyone been able to confirm that this registry fix does in fact solve the "Permission denied" problem?
Also, I can't find it yet in the Sage knowledgebase or in the released software updates. Is there a URL available to reach the disclaimer and download site? |
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Re: Error: Permission denied
Posted: 03 Jan 07 8:14 AM
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fiogf49gjkf0d Yes it does fix the problem, I had the same problem with the topnav loading, bombing on loading the group manager. Also found the problem when trying to run a report through the web. |
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Re: Error: Permission denied
Posted: 03 Jan 07 5:42 PM
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fiogf49gjkf0d Please note that there is 3 different issues going on with SalesLogix, all having to do with time zone stuff.
1) Microsoft's KB928388 - Breaks all of SalesLogix v7
Uninstalling KB928388 may correct the issue, however SLX Support provided this fix...
SLX_MS_KB928388_Workaround.reg
2) Microsoft's KB929120 - Breaks all ASP.NET enabled SalesLogix web clients
Uninstalling KB929120 off the web server corrects this issue.
3) The New Years issue - Breaks all ASP.NET enabled SalesLogix web clients
SLX Support provided this fix...
File: midAtlantic_EEuropeTimeZone_Fix.reg
***Does anyone know if it is breaking any rules to post the contents of the registry fixes provided by SLX Support?***
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Re: Error: Permission denied
Posted: 05 Jan 07 8:25 AM
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fiogf49gjkf0d The Sage supplied registry fix does resolve the New Years issue.
Personally, I would refer people back to business partners or Sage for fix files. Your liability reasons for one. We could send files externally if we wanted to share. |
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Re: Error: Permission denied
Posted: 05 Jan 07 10:54 AM
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fiogf49gjkf0d Where can I get the reg fix? How does sage let BP's know about these things. I have full access to sage support sites and see nothing about these issues or fixes other than on the newsgroups.. |
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Re: Error: Permission denied
Posted: 05 Jan 07 11:04 AM
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fiogf49gjkf0d I called Sage and opened a ticket. I also called our BP. I also checked this forum and found the same error. I also monitored a different forum, found the same error, and BPs replying with the same information.
Slxdeveloper.com is much better to find specific issues and solutions by category. Other forums toss all of the stuff together and you spend more time searching for the needle. |
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Re: Error: Permission denied
Posted: 05 Jan 07 1:11 PM
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fiogf49gjkf0d Originally posted by Kerry Shannon
The Sage supplied registry fix does resolve the New Years issue. |
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Not in every case. Our customer applied the fix and it was still broken. After doing a registry compare, there were two registry entries that had a bit in the TZI key of "09", our server had "0a"; "09" failed, "0a" worked. The two in question were Mexico Standard Time and Mexico Standard Time 2.
What was really broken, though? Our customer hadn't applied either service pack and still had the "new years" issue. Nothing changed from 12/31 to 1/2 on the server, but it broke. So what really broke? Did SLX have code that didn't account for something?
And, if you rolled the server *ahead* to 2008, it solved the problem, too - it wasn't just rolling back to 2006 that fixed it. What's so special about 2007?
Jeff
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Re: Error: Permission denied
Posted: 05 Jan 07 2:29 PM
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fiogf49gjkf0d This new years issue - Is this only for slx 7.0 or it is there even for slx 6.2.4 ?
and Jeff, are you serious in stating that it is only for 2007??  ) |
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Re: Error: Permission denied
Posted: 05 Jan 07 3:48 PM
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fiogf49gjkf0d I wasn't here for the testing (I was out on 1/2), and I'm going on the word of my PM, but if I understand what I was told correctly, 2006 worked, 2008 worked, but 2007 broke.
I believe it's for 6.2.3+ and 7.0 as well.
Jeff
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Re: Error: Permission denied
Posted: 05 Jan 07 4:02 PM
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fiogf49gjkf0d I just confirmed with another developer who was troubleshooting the issue - rolling the date forward to 2008 worked on our servers. We never had the customer try it as we a) had a fix from Sage that at least pointed us in the right direction (we still had to figure the Mexico Standard Time and Mex. Standard Time 2), and b) it doesn't seem like a good idea to change the date on a prod server to 2008. Unless, of course, it's 2008. 
Jeff
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