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 Author  Thread: Changing the Ticket Activity View to open in a popup window instead of in the top half of the Activities tab
Steve Margeson
Posts: 38
 
Changing the Ticket Activity View to open in a popup window instead of in the top half of the Activities tabYour last visit to this thread was on 1/1/1970 12:00:00 AM
Posted: 12 Jan 07 12:46 PM
fiogf49gjkf0d

I don't the way that the ticket Activities work.
Problem
1.) when changing from Standard to Advanced view you loos the data that you have entered in the new activity.
2.) Comment Space too small for quick viewing the activities
how can make it so that the Ticket Activity opens in a new window instead of in the top of the tab. Then I can split the list view and show the comment data to the right side the same way the original Support client functions.
[Reply][Quote]
Jeff Ballard
Posts: 326
 
Re: Changing the Ticket Activity View to open in a popup window instead of in the top half of the Activities tabYour last visit to this thread was on 1/1/1970 12:00:00 AM
Posted: 12 Jan 07 2:16 PM
fiogf49gjkf0d
Steve,

Take a look at two options: showModalDialog (http://msdn.microsoft.com/workshop/author/dhtml/reference/methods/showmodaldialog.asp) and window.open (http://msdn.microsoft.com/workshop/author/dhtml/reference/methods/open_0.asp), both in JavaScript. I don't know much about the ticket activity view, but you'll need to consider what opens that view. You'll probably need to change the alias that makes the link to the view an HTML alias that includes a <script> tag that calls a function that opens the window.

If you go the showModalDialog route, and you need to submit the form, you'll find that it will pop open a new window when the form submits, unless you do the following:

1) in the <form> tag, add a parameter "target", so you get something like this:
<form name="mainform" action="<#SYS name=swcpath>/action?name=action_name" method="POST" target="window_name"

2) in the body statement, if there is no "onload" function, add one that calls javascript inline or a function. Then you have to in that function add this line:
window.name = "window_name"

This name must match the name specified in the first step
3) Right before the closing tag, add this:
< base target="_self">


That shoud solve the problem of the window popping up when the form submits.

I personally like the showModalDialog - although it lives up to it's name and is modal. But that does keep the window from getting lost. The javascript window.open allows the window to get hidden.

HTH,

Jeff
[Reply][Quote]
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