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Password Changing causes an error
Posted: 07 Sep 07 9:40 AM
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I changed my sales logix admin password from the default of "password' and i immediately started getting this error in the 7.2 web client. I only get the error when the activemail option is checked on login.
The following HTTP status error was reported in THTTPRequestThread.Execute: Internal Server Error.
I tried to remove and reinstall the ActiveMail component and it didn't help. Finally after trying serveral things, i set the default admin password back to "password" and the error went away. I then tried to reset the pw again using the Administrator rather than the web client and the error came back.
Anyone know why my 7.2 web client won't let me change the admin password without this error?
Help.
Lee
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Re: Password Changing causes an error
Posted: 07 Sep 07 1:12 PM
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Is it going to some reg settings on the server and after every admin password reset , you have to manually run *that config*(i dont know what that is) which will refresh the new admin pwd to the registry and work with the new password.
Just a pointer i guess...The old web works in a similar way |
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Re: Password Changing causes an error
Posted: 29 Sep 07 12:12 PM
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I'm receiving the same error if I enable ActiveMail, except I receive it on every page load. I can make the error go away if I disable the browser add-ons for MailMerge. But if I do this, the menu bar doesn't work properly (probably because of the MailMergeGUI addon). I configured mail merge on the server per the implementation guide, but still no luck. Every time the error appears, an info message is logged to the application event log on the server:
Source=SLXWebHost
The description for Event ID ( 399 ) in Source ( SLXWebHost ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Server : slxwebmm.dll
Thread ID : 3704 User : N/A
IP: 10.1.0.118 Requests: 1
Thread Acquired.
This is a completely fresh install on a new Win 2003 server running IIS 6. The database is the 7.2 eval db.
Any ideas?
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Re: Password Changing causes an error
Posted: 01 Oct 07 11:31 AM
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Jeff,
Sorry if it wasn't clear in my post, but this is a fresh 7.2 install. To my knowledge there are no service packs or hot fixes available yet for 7.2.
Thanks,
Fred |
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Re: Password Changing causes an error
Posted: 24 Oct 07 10:39 AM
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| Got the same error with SP1 RC1. I ran it through Fiddler - it is looking for slxwebmm.dll (the legacy mail merge dll). I reinstalled the web components including the legacy, configured everything, fiddled with the IIS metabase to get it to accept the slxwebmm.dll, finally got rid of the error, and activemail is working. Sucks to have to go through that legacy configuration. |
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Re: Password Changing causes an error
Posted: 19 Jan 08 11:14 AM
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Okay, so now we have upgraded to SP1, and applied the upgrade bundle to the web host, however we continue to get the error I posted in this thread pre-SP1:
"The following HTTP status error was reported in THTTPRequestThread.Execute: Internal Server Error"
Nicolas' post seems to indicate it's a legacy dll issue. Can any one provide the steps I need to take to resolve the issue? The error message occurs on every screen in the web client when Active Mail is enabled.
We delayed our go live to wait for SP1 and are disappointed to find it didn't resolve the issue.
Thanks in advance for any help you can provide.
Fred
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Re: Password Changing causes an error
Posted: 20 Jan 08 12:43 PM
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Hi, Fred,
It is a configuration problem in the legacy dll. I think my error message was actually "Not Found" instead of "Internal Server Error". But just in case, check under the IIS configuration under "Web Service Extensions". If you don't see the Saleslogix mailmerge dll listed (slxwebmm.dll), you need to add it and make sure it is marked as "Allow".
However I think because you are getting an "Internal Server Error" that part is already configured properly. What you need to do is:
1. First of all, check in the event viewer, maybe it will point to an obvious mistake (doubtful, but worth a shot)
2. Make sure the application pool that is serving slxwebmm.dll is running under the correct user (WebDLL)
3. Go in the (legacy) Web Manager and make sure everything is set up. Basically you want to try to configure everything needed for the legacy web site so that it is working perfectly, and at that point the mailmerge should work in the new client as well. Unfortunately there is no cut and dry method - this error has been around since 6.2.3 I think. I was always able to get rid of it in the end but it always seemed to be a slightly different cause.
Hope this helps
Nick |
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Re: Password Changing causes an error
Posted: 20 Jan 08 1:48 PM
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Nick,
Thank you for your reply. I am happy to say that with your guidance this issue is resolved! Installing Web Manager and running through the legacy profile/server configuration was the solution. Seems a bit absurd that this would be necessary on a customer database that never ran or installed the web components prior to 7.2.1, but hey, these are the things that keep life interesting 
Thanks so much Nick. You've been a tremendous help.
Fred
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