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Thread: getting "An unspecified error occurred" message first time I open page in site

Frank Chaffin
Posts: 475

getting "An unspecified error occurred" message first time I open page in site Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 05 Mar 08 3:26 PM

I am using 7.2.1.

Here is what I do...
1. I make a change to the slxclient in the A A
2. rebuild the platform, deploy the site
3. Do an iisreset
4. logon onto the web
5. Do an account search
6. select an account from the list
7. Click on the title of any tab

The error pops up. BTW, none of the picklist in the site work after error occurs (when I click on the button it displays the word "helvetica")

I then close the Web Client and logon again and the error does not happen.

Has anyone see this?

[Reply][Quote]

Ryan Farley
Posts: 2265

Re: getting "An unspecified error occurred" message first time I open page in site Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 07 Mar 08 1:38 PM

If you look at the Event Log on the server when this occurs you'll see more details about what is really going on (so instead of seeing "unspecified error" you get the actual details of the error including a stack trace)

What does it show?

[Reply][Quote]

Frank Chaffin
Posts: 475

Re: getting "An unspecified error occurred" message first time I open page in site Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 07 Mar 08 3:09 PM

Quote:

Originally posted by Ryan Farley

If you look at the Event Log on the server when this occurs you'll see more details about what is really going on (so instead of seeing "unspecified error" you get the actual details of the error including a stack trace)

What does it show?

Ryan here is the event from the Application Event log.


Event code: 3005 
Event message: An unhandled exception has occurred. 
Event time: 3/7/2008 4:05:26 PM 
Event time (UTC): 3/7/2008 9:05:26 PM 
Event ID: b6c56f156df5497fb73a467b547971c8 
Event sequence: 3 
Event occurrence: 1 
Event detail code: 0 
 
Application information: 
    Application domain: /LM/W3SVC/1/Root/SlxClient-2-128493975130177568 
    Trust level: Full 
    Application Virtual Path: /SlxClient 
    Application Path: c:\inetpub\wwwroot\SlxClient\ 
    Machine name: VM020 
 
Process information: 
    Process ID: 1456 
    Process name: aspnet_wp.exe 
    Account name: VM020\ASPNET 
 
Exception information: 
    Exception type: NullReferenceException 
    Exception message: Object reference not set to an instance of an object. 
 
Request information: 
    Request URL: http://localhost/slxclient/ACCOUNT.aspx?entityId=AOM73A30000Z 
    Request path: /slxclient/ACCOUNT.aspx 
    User host address: 127.0.0.1 
    User: admin 
    Is authenticated: True 
    Authentication Type: Forms 
    Thread account name: VM020\ASPNET 
 
Thread information: 
    Thread ID: 1 
    Thread account name: VM020\ASPNET 
    Is impersonating: False 
    Stack trace:    at Sage.Platform.WebPortal.EntityPage.OnUnload(EventArgs e)
   at System.Web.UI.Control.UnloadRecursive(Boolean dispose)
   at System.Web.UI.Page.UnloadRecursive(Boolean dispose)
   at System.Web.UI.Page.ProcessRequestCleanup()
   at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
   at System.Web.UI.Page.ProcessRequest()
   at System.Web.UI.Page.ProcessRequestWithNoAssert(HttpContext context)
   at System.Web.UI.Page.ProcessRequest(HttpContext context)
   at ASP.account_aspx.ProcessRequest(HttpContext context) in c:\WINNT\Microsoft.NET\Framework\v2.0.50727\Temporary ASP.NET Files\slxclient\d838b69d\f994c4a4\App_Web_4mj4j1zg.51.cs:line 0
   at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
   at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
 
 
Custom event details:

[Reply][Quote]

Frank Chaffin
Posts: 475

Re: getting "An unspecified error occurred" message first time I open page in site Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 10 Mar 08 1:18 PM

I have not been able to track down the source of this issue... I am probably missing the obvious.

Anyone got any suggestions?

[Reply][Quote]

Nicolas Galler
Posts: 93

Re: getting "An unspecified error occurred" message first time I open page in site Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 19 Mar 08 10:17 AM

The best I can say is that the error you see in the event log is probably not directly related to the cause. Typically what happens is the page crashes while trying to load the entity, then the OnUnload event tries to do some stuff with that entity but since it's not there it throws the NPE and you never get to see the original error.

Try commenting out the whole OnUnload body in Account.aspx and see if that can give you a better error message...

Oh actually try installing 7.2.2 first. 7.2.1 is too buggy to even begin to waste your time troubleshooting it.

[Reply][Quote]

Frank Chaffin
Posts: 475

Re: getting "An unspecified error occurred" message first time I open page in site Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 19 Mar 08 10:41 AM

Thanks for the suggestions.

Re: 7.2.2... As best as I can tell the error does not occur on 7.2.2, however the client is currently at 7.2.1. They have 7.2.1 production and 7.2.1 development environments setup, which I can not mess with, and they do not have the resources to setup a 7.2.2 testing environment.

[Reply][Quote]

Nicolas Galler
Posts: 93

Re: getting "An unspecified error occurred" message first time I open page in site Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 19 Mar 08 11:15 AM

If it works in 7.2.2 it might be a problem with the Systeminfo data blob... so you could try replacing it (on a development database!) with an "eval" systeminfo blob and see if that fixes the problem (do a search in the forum for "end of stream" or "systeminfo" or check the post at http://blog.chivinou.net/2007/10/24/unable-to-read-beyond-the-end-of-the-stream-saleslogix-72/)... Unfortunately even if that works on DEV it won't give you a good solution for the problem they have in production since you may not want to trash their systeminfo blob.

[Reply][Quote]

Frank Chaffin
Posts: 475

Re: getting "An unspecified error occurred" message first time I open page in site Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 19 Mar 08 12:32 PM

SlxSupport rebuilt the Systeminfo data blob after the database was upgraded to V7.2.1. Until this was done the client could do was logon. As soon as they tried to open and Account or Contact page the WebClient threw errors and aborted.

I also fixed some DB content related issues (null values, data type issues, invalid dates, and boolean issues). There is a very good chance that this is content related but I just can not find it.

[Reply][Quote]

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