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Forum to discuss the use of the SalesLogix Web Platform, Client and Customer Portals, and the Application Architect (For version 7.2 and higher only). View the code of conduct for posting guidelines.

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Thread: Web client switches back to login page frequently

Hari Polu
Posts: 11

Web client switches back to login page frequently Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 23 May 08 7:54 PM

On a stock web 7.2 (no customizations of an kind, about 100 accounts approx), the web app frequently switches back to login page. Sometime when changing accounts after editing an address, it goes back to login screen.

On server error excerpt shows as following in event viewer:
Exception information:
Exception type: ArgumentNullException
Exception message: Value cannot be null.
Parameter name: AuthorizationToken

Any suggestions?

Thanks!
Hari

[Reply][Quote]

Nick Hollis
Posts: 549

Re: Web client switches back to login page frequently Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 28 May 08 5:46 AM

Sounds very odd, I have done many 7.2 implementations and the only time ive seen issues with Authorization tokens is if I delete my cookies and offline data while logged in, then try and go to another page. Is the browser set allow cookies etc. for the SLX site? ALso has your website got very frequent recycling on or something? Maybe sessions are getting recycled too quickly and essenmtially killing users sessions? Just suggestions to try...

Nick

[Reply][Quote]

Hari Polu
Posts: 11

Re: Web client switches back to login page frequently Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 28 May 08 7:46 AM

Thanks Nick - that helped quite a bit. Reduced the max number of worker processes to 1 from 4 in the SalesLogix Application Pool-properties-performance-web garden. I was attempting tweaking the App Pool from default settings earlier to gain performance improvement.

Hari

[Reply][Quote]

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