slxdeveloper.com Community Forums

The Forums on slxdeveloper.com are now retired. The forum archive will remain available for the time being. Thank you for your participation on slxdeveloper.com!

Web Forums - SalesLogix Web Platform & Application Architect
Forum to discuss the use of the SalesLogix Web Platform, Client and Customer Portals, and the Application Architect (For version 7.2 and higher only). View the code of conduct for posting guidelines.

Forums RSS Feed

Back to Forum List | Back to SalesLogix Web Platform & Application Architect | New Thread

View: Search:

Author

Thread: Customer Update to ticket on web shows ADMIN as createuser

Andy Norris
Posts: 39

Customer Update to ticket on web shows ADMIN as createuser Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 23 May 08 3:02 PM

If I login to the customer portal as a normal web user and input a comment/note on a ticket, the TICKETACTIVITY table shows the info was entered by ADMIN. Why? We want to fire off an event when a customer updates the ticket, but if the action shows as having been performed by ADMIN then our event logic is suddenly not so simple.

Has anyone else noticed/fixed/experienced this? We're just getting this up and running, but we are on 7.2 SP2.....

[Reply][Quote]

Steve Robertson
Posts: 146

Re: Customer Update to ticket on web shows ADMIN as createuser Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 27 May 08 3:06 AM

Have you set up Web User Security for the Web Access User in Application Architect?

Normally this is set to be a user called Customer Portal but could be set to Admin.

[Reply][Quote]

Ryan Farley
Posts: 2265

Re: Customer Update to ticket on web shows ADMIN as createuser Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 27 May 08 6:31 PM

Keep in mind that customer portal users are not SalesLogix users, but contacts. All actions done via the customer portal are done via the same SLX user (sounds like in your case you're using the Admin user for this). As Steve mentioned, you can configure a different user for the customer portal connection, but then all actions will show as being done by that user, instead of admin (but still not the customer if that is what you're hoping happens)

-Ryan

[Reply][Quote]

Andy Norris
Posts: 39

Re: Customer Update to ticket on web shows ADMIN as createuser Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 28 May 08 8:05 AM

I understand that the users are technically contacts, not users. I was just hoping that there would be some audit somewhere of who did what (which contact added a note). If it isn't possible without customization, then we'll be looking into adding that customization.

[Reply][Quote]

Page 1 of 1

You can subscribe to receive a daily forum digest in your user profile. View the site code of conduct for posting guidelines.

Forum RSS Feed - Subscribe to the forum RSS feed to keep on top of the latest forum activity!

slxdeveloper.com is brought to you courtesy of Ryan Farley & Customer FX Corporation. This site, and all contents herein, are Copyright © 2025 Customer FX Corporation. The information and opinions expressed here are not endorsed by Sage Software.	code of conduct \|

page cache (param): 2/22/2025 11:27:51 PM