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Thread: GroupTranslator.dll possible cause of block in customer web portal (hang)

Izak Cronje
Posts: 1

GroupTranslator.dll possible cause of block in customer web portal (hang) Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 02 Sep 08 12:38 PM

We recently went live with SLX 7.2 web (customer portal only) and shortly there after started experiencing outages every few hours. The website would just hang and we have to recycle the application pool in IIS. Running Debug Diag and doing a memory dump whilst it was hanging showed a possible blocking condition in GroupTranslator.dll:

The error detected:

Detected possible blocking or leaked critical section at ntdll!LdrpLoaderLock owned by thread 39 in
w3wp.exe__XXXX__PID__5464__Date__09_02_2008__Time_11_42_01AM__4__Manual Dump.dmp
Impact of this lock
39.66% of threads blocked

The suggested solution:

The entry-point function for a dynamic link library (DLL)
should perform only simple initialization or termination
tasks, however this thread (39) is making a database
operation using ADO. Follow the guidance in the MSDN
documentation for DllMain to avoid access violations and
deadlocks while loading and unloading libraries.
Please follow up with the vendor Sage Software, Inc.
for C:\Program
Files\SalesLogix\GroupTranslator.dll

Any ideas? We're trying to get our hands on the symbol files from Sage, but have had fairly little luck so far. We've also been running SQL profiler traces, but no obvious problems.

[Reply][Quote]

Nick Hollis
Posts: 549

Re: GroupTranslator.dll possible cause of block in customer web portal (hang) Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 05 Sep 08 4:21 AM

Have you checked grouptranslator.dll is the correct version? It sounds odd that a standard dll would cause this unless there is a) something wrong with the server, or b) a group in the database that is causing issues. Have you tried using a different (perhaps Eval) customer portal on the same server? It might be worth trying just to eliminate it being data related...

[Reply][Quote]

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