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Possible Account Detail - Group List "bug" in v7.5
Posted: 10 Oct 08 7:57 AM
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Hi Everyone,
In v7.5, when you are viewing the Account details, on the right is a Group List section. This Group List displays all Accounts and allows you to navigate to another Account by clicking on the name, which seems to work.... sometimes.
f I start at the top of the list (Account names starting with 'A') and click through the Accounts, I have no problem. But if I scroll down half-way (Account names starting with 'K' or so) and click on any Account, it takes me to some completely other Account towards the end of the list (Account names starting with 'W'). I ran Integrity Checker... no problems. 
Give it a try .... see if you have the same result. |
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Re: Possible Account Detail - Group List "bug" in v7.5
Posted: 10 Oct 08 9:22 AM
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Hi Al.
I have tried this in our development environment and cannot get the same results. Can you give me a step-by-step process for scrolling through the Group list? Do you navigate down the group list by dragging the pager up and down, or by the small increment arrows, or by clicking the area above or below the pager. It may seem silly, but I could definitely believe if it were a strange combination of mouse clicks or keystrokes - I've seen stranger happenings in the web client. |
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Re: Possible Account Detail - Group List "bug" in v7.5
Posted: 10 Oct 08 10:06 AM
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Originally posted by slxguy
Seems to be working fine for me.
Is the AJAX "Please Wait..." showing up for you when you scroll that live group list? |
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Sometimes... we only have 200 Accounts at the moment. I've also tried using the arrow buttons... no luck. |
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Re: Possible Account Detail - Group List "bug" in v7.5
Posted: 10 Oct 08 11:42 AM
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Sounds like there are some other fundamental issues wrong with your installation. We have been struggling since March of 2008 to upgrade our 5.2.3 to a web client version. First we began with 7.2 and now under Sage's advice, we're skipping 7.2 and moving directly to 7.5.
We have had so much trouble and have talked to countless Sage engineers, developers, support staff, managers. I have really been tearing my hair out.
Here's an a few ideas that really held us up in moving to 7.5. What database are you using and what provider? Also, are you running your database and web client on separate servers? These all seem like innocent questions, but I'll explain our experiences with Sage.
Database and Provider
The SLX 7.5 Implementation guide strictly says that 7.5 MUST run with the SQL Native Client provider when you are running on SQL Server. This is totally wrong. Do not use the SQL Native Provider unless you have SQL 2005+. Using it with SQL Server 2000 will cause all sorts of problems because the SLX OLEDB provider that access SQL through the SQL Native Provider runs SQL commands that do not exist in SQL versions < 2005. We unwittingly followed the Implementation guide blindly and got caught up on that error for 2 days.
Database and Web Server
Use two servers and have a fast web server. First, Saleslogix web is slow enough already. We bought a brand new dual quad core machine for our web server and reporting server. It's still too slow in my opinion. Second, use two servers - not only for speed, but functionality. Sage has told us that having the database server and web running on one server causes all sorts of issues. It seems pretty innocuous to place them on the same server (especially if your budget can't support multiple servers) but having these installed on the same server sent us in loops for 3-4 months with Sage support. Even formatting the server and doing fresh installs of the slx server didn't help when everything was on a single server. As soon as we moved to a second server for the web hosting, all problems were immediately fixed. Pretty scary.
We're still having some major issues with the web client and support is not much help, so try to get access to someone in the Sage "PSG Group" - in my experience, these individuals know way more about the product than the support engineers and many of them sit right next to developers that are a huge help.
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Re: Possible Account Detail - Group List "bug" in v7.5
Posted: 10 Oct 08 2:25 PM
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Hi Al,
I have replicated this on Eval.
Steps to replicate:
1. Logged in as Lee Hogan, open the "All Accounts" group. Scroll down and click on "Kollball Manufactering" (no comments on the spelling!).
2. The details view opens for "Kollball Manufactering". In the Group List, the next Account to "Kollball Manufactering" is "La Interactive". Click on this name. The Account, "Torrington Witter", opens.
3. Scroll back up in the list and try to click "La Interactive" again. "Merry Masters" is opened.
4. Hit the "First Record" button. "Abbot" opens as expected. Again, click on "La Interactive". "The Communication Corporation" opens.
Well screwed up!.
Stephen
www.slxmaster.com
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Re: Possible Account Detail - Group List "bug" in v7.5
Posted: 10 Oct 08 2:32 PM
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Originally posted by SLX...
...
The SLX 7.5 Implementation guide strictly says that 7.5 MUST run with the SQL Native Client provider when you are running on SQL Server. This is totally wrong. Do not use the SQL Native Provider unless you have SQL 2005+. Using it with SQL Server 2000 will cause all sorts of problems because the SLX OLEDB provider that access SQL through the SQL Native Provider runs SQL commands that do not exist in SQL versions < 2005. We unwittingly followed the Implementation guide blindly and got caught up on that error for 2 days.
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You might note that SQL 2000 is not officially supported by SLX 7.5. You might want to get your hands on someone who has a clue about SQL the next time you do a deployment - they might have been able to tell you immediately that they SQL Native Client will not work on SQL 2000.
Originally posted by SLX...
...
Use two servers and have a fast web server. First, Saleslogix web is slow enough already. We bought a brand new dual quad core machine for our web server and reporting server. It's still too slow in my opinion. Second, use two servers - not only for speed, but functionality. Sage has told us that having the database server and web running on one server causes all sorts of issues. It seems pretty innocuous to place them on the same server (especially if your budget can't support multiple servers) but having these installed on the same server sent us in loops for 3-4 months with Sage support. Even formatting the server and doing fresh installs of the slx server didn't help when everything was on a single server. As soon as we moved to a second server for the web hosting, all problems were immediately fixed. Pretty scary.
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Separating Web Server and Database server is the recommended installation. Also, it is not recommended to run your Reporting Server on your web server.
When you say "...Saleslogix web is slow enough already...", compared to what?
BTW if you are having speed issues, do your clients run IE6? If so, the "patch" is IE7. IE6 runs AJAX applications like a dog.
Regards,
Stephen
www.slxmaster.com
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Re: Possible Account Detail - Group List "bug" in v7.5
Posted: 10 Oct 08 3:03 PM
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Originally posted by Stephen Redmond
When you say "...Saleslogix web is slow enough already...", compared to what?
BTW if you are having speed issues, do your clients run IE6? If so, the "patch" is IE7. IE6 runs AJAX applications like a dog. |
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Comparing v7.5 to v7.2 we have noticed a significant drop in performance. Also we have written several internal web applications that are extremely AJAX heavy and SLX seems a bit bulky in v7.5.
We test using IE7. IE6 scares me too much. |
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Re: Possible Account Detail - Group List "bug" in v7.5
Posted: 13 Oct 08 1:34 AM
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Originally posted by Stephen Redmond
Hi Al,
I have replicated this on Eval.
Steps to replicate:
1. Logged in as Lee Hogan, open the "All Accounts" group. Scroll down and click on "Kollball Manufactering" (no comments on the spelling!).
2. The details view opens for "Kollball Manufactering". In the Group List, the next Account to "Kollball Manufactering" is "La Interactive". Click on this name. The Account, "Torrington Witter", opens.
3. Scroll back up in the list and try to click "La Interactive" again. "Merry Masters" is opened.
4. Hit the "First Record" button. "Abbot" opens as expected. Again, click on "La Interactive". "The Communication Corporation" opens.
Well screwed up!.
Stephen
www.slxmaster.com
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Hi Stephan,
Glad to see I'm not the only one seeing things 
It really seams to be a bug because the official Saleslogix demo website shows the same symptoms. Try it for youself. go to the Saleslogix demo site http://demo.saleslogix.com/ click on any Accounts in the middle of the list (e.g. Oakland Raiders) and you end up somewhere else.
We pretty much have a clean install of v7.5. MS Server 2003, MSSQL 2005. DB on other Server. |
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Re: Possible Account Detail - Group List "bug" in v7.5
Posted: 14 Oct 08 5:58 AM
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I am feeling a little dumb here because I raised this with EMEA tech support. It looks like I tested on an RC deployed site. When I re-test on a "GOLD" deployment, this is not an issue.
Also, you should note that the demo site hasn't been updated to "GOLD" yet.
Make sure that you are testing against 7.5.0.1484. My test, which I think was RC2, was against 7.5.0.1450.
Stephen
Originally posted by Al
Hi Stephan,
Glad to see I'm not the only one seeing things
It really seams to be a bug because the official Saleslogix demo website shows the same symptoms. Try it for youself. go to the Saleslogix demo site http://demo.saleslogix.com/ click on any Accounts in the middle of the list (e.g. Oakland Raiders) and you end up somewhere else.
We pretty much have a clean install of v7.5. MS Server 2003, MSSQL 2005. DB on other Server. |
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Re: Possible Account Detail - Group List "bug" in v7.5
Posted: 15 Oct 08 11:18 AM
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Originally posted by Stephen Redmond
Hi Al,
I have replicated this on Eval.
Steps to replicate:
1. Logged in as Lee Hogan, open the "All Accounts" group. Scroll down and click on "Kollball Manufactering" (no comments on the spelling!).
2. The details view opens for "Kollball Manufactering". In the Group List, the next Account to "Kollball Manufactering" is "La Interactive". Click on this name. The Account, "Torrington Witter", opens.
3. Scroll back up in the list and try to click "La Interactive" again. "Merry Masters" is opened.
4. Hit the "First Record" button. "Abbot" opens as expected. Again, click on "La Interactive". "The Communication Corporation" opens.
Well screwed up!.
Stephen
www.slxmaster.com
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Hi Stephen,
I wasn't able to reproduce this with the steps provided. My environment is:
SLX 7.5.0.1484
Windows 2003 SP2
IE 7.0.7530.13
All residing on a VMWare image
Tim
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Re: Possible Account Detail - Group List "bug" in v7.5
Posted: 17 Oct 08 3:37 AM
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Originally posted by Stephen Redmond
I am feeling a little dumb here because I raised this with EMEA tech support. It looks like I tested on an RC deployed site. When I re-test on a "GOLD" deployment, this is not an issue.
Also, you should note that the demo site hasn't been updated to "GOLD" yet.
Make sure that you are testing against 7.5.0.1484. My test, which I think was RC2, was against 7.5.0.1450.
Stephen
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We are using v7.5 SP1 (7.5.0.1484) and we still have the issue. Would be interesting to see what could be causing something like this.
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Re: Possible Account Detail - Group List "bug" in v7.5
Posted: 17 Oct 08 2:46 PM
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Hi Al,
There is no such thing as SP1 (there is HF1 - but that is only one file). ...1484 is "Gold".
Did you have any RC stuff on this server at all? Maybe check your dll files and confirm that everything is 1484.
Stephen
Originally posted by Al
We are using v7.5 SP1 (7.5.0.1484) and we still have the issue. Would be interesting to see what could be causing something like this.
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Re: Possible Account Detail - Group List "bug" in v7.5
Posted: 20 Oct 08 9:36 AM
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Originally posted by Stephen Redmond
Hi Al,
There is no such thing as SP1 (there is HF1 - but that is only one file). ...1484 is "Gold".
Did you have any RC stuff on this server at all? Maybe check your dll files and confirm that everything is 1484.
Stephen
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We are using HF1 not SP1 Sorry
Well we did a upgrade from 7.2 to 7.5 on the same machine. Who knows, maybe there is a DLL issue. |
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