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Forum to discuss the use of the SalesLogix Web Platform, Client and Customer Portals, and the Application Architect (For version 7.2 and higher only). View the code of conduct for posting guidelines.
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Web Client not working internally (or externally)
Posted: 06 Nov 08 7:41 AM
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About a week ago, I installed the v7.2.1 Web client. It worked fine internal to the network, except for a few Crystal Reports issues that we're still working through. At this point, however, we were unable to access the web client outside of the network; we'd get the lovely Internal Server Error 500. A few days ago, we applied SP2 to the web client. Now, it only seems to work internally at random times (a few hours after the upgrade and for a few hours on Monday). Something is apparentely gone awry here. Interestingly, I can't even stop the SalesLogix or Web Reporting website in IIS; I get a service not requesting error. There are other working websites running on the same server. I have been questioning their network guy as to their router and ISA server settings and haven't exactly been overwhlemed with assistance.  He added inbound and outbound ISA Server firewall rules for ports 3333-3334. When I go to view the rule in ISA Server, I get a MMC console error (Object has been releaseed). To my understanding, this can be resolved with ISA Server SP2 though I'm not sure if this is causing a problem. Is it possible that I missed a configuration somewhere when installing/deploying the web client? Are there DNS, Firewall, or networking settings that I have been overlooking? Thank you very much for your help. I greatly appreciate it.
Chris Burriss |
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Re: Web Client not working internally (or externally)
Posted: 06 Nov 08 7:58 AM
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I would forget about it working externally until you have resolved the Internal viewing issue - the external part should only be opening a firewall port (or port forward or whatever your company wants to use). If you cant even stop the website in IIS I would be very worried about that. First thing I would do is delete the websites and recreate them, and do a full re-deploy.
Thanks,
Nick |
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Re: Web Client not working internally (or externally)
Posted: 06 Nov 08 9:41 AM
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Yes, I've reviewed it a few times looking for a pattern. The below error message below happened around the time it was transitioning from working to not working. I had them reboot their server that night. It worked around that time frame for a little bit, then no longer. I'm not sure if the error is a cause or a result. Interestingly, Windows Firewall Service shows starting between the time I think it was working and when it wasn't. I've been very suspicious of the firewall just due to the issues I've had with them in the past and the randomness of this. The firewall (I'm guessing this service is part of ISA Server) also seems to be throwing some errors related to the web proxy filter but on a different port (the SSL port for their company website).
Event code: 3008
Event message: A configuration error has occurred.
Event time: 11/3/2008 7:16:18 PM
Event time (UTC): 11/4/2008 1:16:18 AM
Event ID: f4a991195d594fb7b2d93bf39dca4a8d
Event sequence: 2
Event occurrence: 1
Event detail code: 0
Application information:
Application domain: /LM/W3SVC/1/ROOT-2-128702349780005164
Trust level: Full
Application Virtual Path: /
Application Path: c:\inetpub\wwwroot\
Machine name: TECO2
Process information:
Process ID: 8480
Process name: w3wp.exe
Account name: NT AUTHORITY\NETWORK SERVICE
Exception information:
Exception type: ConfigurationErrorsException
Exception message: It is an error to use a section registered as allowDefinition='MachineToApplication' beyond application level. This error can be caused by a virtual directory not being configured as an application in IIS. (c:\inetpub\wwwroot\slxclient\web.config line 30)
Request information:
Request URL: http://127.0.0.1/slxclient/Default.aspx
Request path: /slxclient/Default.aspx
User host address: 127.0.0.1
User:
Is authenticated: False
Authentication Type:
Thread account name: NT AUTHORITY\NETWORK SERVICE
Thread information:
Thread ID: 8
Thread account name: NT AUTHORITY\NETWORK SERVICE
Is impersonating: False
Stack trace: at System.Configuration.ConfigurationSchemaErrors.ThrowIfErrors(Boolean ignoreLocal)
at System.Configuration.BaseConfigurationRecord.ThrowIfParseErrors(ConfigurationSchemaErrors schemaErrors)
at System.Configuration.BaseConfigurationRecord.GetSectionRecursive(String configKey, Boolean getLkg, Boolean checkPermission, Boolean getRuntimeObject, Boolean requestIsHere, Object& result, Object& resultRuntimeObject)
at System.Configuration.BaseConfigurationRecord.GetSection(String configKey, Boolean getLkg, Boolean checkPermission)
at System.Configuration.BaseConfigurationRecord.GetSection(String configKey)
at System.Web.Configuration.RuntimeConfig.GetSectionObject(String sectionName)
at System.Web.Configuration.RuntimeConfig.GetSection(String sectionName, Type type, ResultsIndex index)
at System.Web.Configuration.RuntimeConfig.get_Identity()
at System.Web.ClientImpersonationContext.Start(HttpContext context, Boolean throwOnError)
at System.Web.HttpApplication.OnThreadEnter()
at System.Web.HttpApplication.ResumeSteps(Exception error) |
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Re: Web Client not working internally (or externally)
Posted: 06 Nov 08 9:52 AM
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| That error doesnt suggest its anything to do with the firewall, especially i fyou are accessing via localhost (as the error suggests). Has the SLXCLient virtual directory been up as an Application? Is the virutal directory running under a user who is a local admin on the machine? Usually webdll user if you follow the Sage documentation... |
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Re: Web Client not working internally (or externally)
Posted: 06 Nov 08 10:11 AM
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It's running under an application pool. Authentication is configured for WebDLL user. I guess I'll just redo everything and hope that I missed a step somewhere or that it was a faulty installation. Thank you very much for your help.
Chris Burriss |
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