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Thread: Customer Service Portal Selection Criteria

Jason Webb
Posts: 16

Customer Service Portal Selection Criteria Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 02 Mar 09 6:41 PM

We would like to change how the customer service portal selects which records are visible to the users. Instead of showing all tickets for their account, we want an opt in style visibility so that only special flagged tickets are visible to the customers.

Anyone know a good way to do this?

[Reply][Quote]

Andy Norris
Posts: 39

Re: Customer Service Portal Selection Criteria Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 03 Mar 09 12:30 PM

What version of the web are you running?

[Reply][Quote]

Jason Webb
Posts: 16

Re: Customer Service Portal Selection Criteria Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 05 Mar 09 12:51 PM

7.5 SP 1

[Reply][Quote]

Andy Norris
Posts: 39

Re: Customer Service Portal Selection Criteria Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 05 Mar 09 1:48 PM

Then you'll have to get a customized GroupBuilder dll from Sage. The LiveGroupViewer doesn't give you any modifiable options to do this. We were doing it via in-house customization in 7.2.2 and found that it wasn't possible in 7.5/7.5.1 without vendor help.

[Reply][Quote]

Jason Webb
Posts: 16

Re: Customer Service Portal Selection Criteria Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 06 Mar 09 10:10 AM

I guess I shouldn't be surprised. Typical Sage shortsightedness.

[Reply][Quote]

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