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Forum to discuss the use of the SalesLogix Web Platform, Client and Customer Portals, and the Application Architect (For version 7.2 and higher only). View the code of conduct for posting guidelines.

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Thread: SLX 7.5.1 Web Reporting only working for either external of internal users

John Paul Welther
Posts: 27

SLX 7.5.1 Web Reporting only working for either external of internal users Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 29 Apr 09 1:23 PM

i recently installed web reporting on a clients computer and it seemed to work great from inside their network. But when i tried it from outside of their network it no longer worked.
when i run a report i get a error i looked at the address bar and saw that it was looking for "http://MACHINENAME:3334/...". i found that when i entered the machine name and the external IP address in the host file it worked fine. and i found that if i change the Web Dependencies to have the external IP Address it pulls that in instead of the machine name and so it works great externally but not internally.
Is there a way to get this to work both internally and externally without having to modify the host files?

[Reply][Quote]

Nick Hollis
Posts: 549

Re: SLX 7.5.1 Web Reporting only working for either external of internal users Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 30 Apr 09 6:51 AM

The question is "why cant users see the external IP address internally", which is a question for whoever looks after your IP/firewall/DNS settings....

One things for sure, your external users will never be able to use the Internal machine name, so the only resolution is to get the above sorted.

[Reply][Quote]

John Paul Welther
Posts: 27

Re: SLX 7.5.1 Web Reporting only working for either external of internal users Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 06 May 09 12:11 PM

Thanks, I had their admin fix it.

[Reply][Quote]

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