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SalesLogix on a virtual server
Posted: 14 Oct 08 3:48 PM
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| Other than the fact that SalesLogix does not support a production database on VMWare, is there any reason why it cannot be done? I tried it and it seems to work. I had 5 users logged in, and there does not seem to be any performance issues yet. Anyone know of any problems that could arise? One thing I am concerned about is the sync server. I have not tried virtualizing that yet. |
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Re: SalesLogix on a virtual server
Posted: 14 Oct 08 4:00 PM
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| Where did you get the idea it is not supported? As long as you're running on a supported OS and SQL version then you're fine. It would make no difference to SLX whether it is a virtualized environment. |
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Re: SalesLogix on a virtual server
Posted: 14 Oct 08 4:30 PM
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In EMEA, it is not "officially" supported. However, I understand there have been some changes made to the product in recent years to support virtualisation.
Note that the tech support people (in EMEA anyway) only have access to VMWare to test issues.
Stephen
www.slxmaster.com
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Re: SalesLogix on a virtual server
Posted: 14 Oct 08 4:33 PM
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Originally posted by Stephen Redmond
In EMEA, it is not "officially" supported. However, I understand there have been some changes made to the product in recent years to support virtualisation.
Note that the tech support people (in EMEA anyway) only have access to VMWare to test issues.
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I don't see how they could *not* support it. As far as they know it's just running on windows. Shouldn't make a difference that the hardware it is on is virtual. That would be like saying they don't support SLX on a Dell server or something. |
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Re: SalesLogix on a virtual server
Posted: 14 Oct 08 4:46 PM
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Originally posted by Lloy Sanders
Other than the fact that SalesLogix does not support a production database on VMWare, is there any reason why it cannot be done? I tried it and it seems to work. I had 5 users logged in, and there does not seem to be any performance issues yet. Anyone know of any problems that could arise? One thing I am concerned about is the sync server. I have not tried virtualizing that yet. |
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Anyway, Lloy, to answer the question. No problem at all to run 100% virtualized. I have customers that run 100% virtualized with no issue. Virtualization sometimes comes with some FUD, no need to worry. Just make sure you have enough hardware to run the VMs with enough power. Also going with something like ESX will get better results (eliminating the host resources needed to run a host OS). Hyper-V will get you some better results as well.
As far as officially supported or not, I wouldn't even mention to support that it is running on virtualized hardware. It doesn't really matter IMO. |
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Re: SalesLogix on a virtual server
Posted: 14 Oct 08 5:04 PM
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This is not an argument that I intend having with them anytime soon. This is not a technical argument.
I would guess that because it is not QAed on VM/VPC/etc., then they cannot "officially" support it. There may also be a political issue there.
Regards,
Stephen
www.slxmaster.com
Originally posted by Ryan Farley
I don't see how they could *not* support it. As far as they know it's just running on windows. Shouldn't make a difference that the hardware it is on is virtual. That would be like saying they don't support SLX on a Dell server or something. |
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Re: SalesLogix on a virtual server
Posted: 14 Oct 08 9:18 PM
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I have heard many times from their support people (And not just the techs, but coming from above) that there were issues with Running SLX on VMWare, thus it was not supported.
Granted, those comments were never substantiated with evidence, and we have (and do) run it on VMWare, but only for Dev, Test and/or QA system, not Production.
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Re: SalesLogix on a virtual server
Posted: 14 Oct 08 9:57 PM
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Tech support people here in Australia also use VM images, AFAIK. Does anyone else see the irony here?
I have never seen something SLX related that happens in a VMware environment yet not outside of it - but maybe SLX Tech Support have - it would be great to have some real-world examples.
Can you imagine the opposite scenario? Something that happens outside VM but not in it - tech support would not be able to reproduce it!
Phil |
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Re: SalesLogix on a virtual server
Posted: 15 Oct 08 9:33 AM
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I have to put in my 2 cents (pence here...
As a member of the BPAC Product Committee, at one of our monthly meetings I specifically asked (paraphrased):
With the world of VM (VPC, VMWare, etc) now pretty much mainstream and the fact that some CRM/ERP vendors are now stating they support running their products "over" VM's in production environments. Given the fact that SalesLogix Development, QA and Tech Support have been using VMWare for quite a while (as well as a lot of us in the BP community), when is Sage going to publish an official statement saying SalesLogix is supported/endorsed running on VM's?
Response (from a "significant member" of the Global Team for SalesLogix) (paraphrased):
We endorse various OS's (Win2003, XP, etc..) but we look at VM's as being no different than hardware.. and we don't specifically "support" a given piece of hardware. However, we do recognize the significance/impact of VM technology. SO, VM's are "implicitly" - not explicitly - supported as a "pseudo-hardware platform" for running SalesLogix in a production environment as log as the "guest OS" is a supported OS. This applies to SalesLgix "server" as well as client apps.
Comment:
I pushed this as hard as I could since a rival vendor had come out with a specific statement of support/endorsement of their product(s) on VMWare. My feeling was that this could be a good marketing position and would negate the (VM) issue when one called tech support. The "significant member" of the Global Team assured us (the BPAC Product Committee) that this (Sage Support - globally) would not be an issue and to tell them if it were so. Based on what I'm seeing here.. it seems that we have a problem w/Sage EMEA and I will raise it at our next meeting. If anyone has some additional details (or a specific case), email me directly (don't post here) and I will raise it and get it resolved ASAP.
Side note.. I agree w/Mike on teh SQL server side of things.. it really has nothing to do w/SalesLogix.. it's a Microsoft issue and I'd follow their guidelines on this.. As for me, as a BP we are recommending against running SQL server in any vendor's VM environment. Howeber, as time goes on.. hardware gets better.. VM stuff gets better.. we shall see.
rjl |
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Re: SalesLogix on a virtual server
Posted: 15 Oct 08 10:23 AM
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| Thanks for the input everyone. For my test I do have the SQL Server in the VM environment, and it seems to work, but I guess I will heed the advice, and keep it out when we convert over. By the way Ryan, I found a listing in the Sage SalesLogix knowledgebase that told me it was unsupported in a production environment, but I can't seem to find it again. Thanks again everyone. |
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Re: SalesLogix on a virtual server
Posted: 15 Oct 08 4:13 PM
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Hi Bob,
I don't believe that there is a "problem" with Sage EMEA. I am quite happy to beleive that I will receive whatever support that I need from them in a virtual environment. I have just been told that it will be difficult for them to test issues on anything other than a VMWare environment.
I'm sorry if any of my comments indicated that there was an issue.
Regards,
Stephen
Originally posted by Bob (RJ)Ledger
Based on what I'm seeing here.. it seems that we have a problem w/Sage EMEA and I will raise it at our next meeting. If anyone has some additional details (or a specific case), email me directly (don't post here) and I will raise it and get it resolved ASAP.
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Re: SalesLogix on a virtual server
Posted: 15 Oct 08 4:17 PM
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Hi Bob,
I don't believe that there is a "problem" with Sage EMEA. I am quite happy to beleive that I will receive whatever support that I need from them in a virtual environment. I have just been told that it will be difficult for them to test issues on anything other than a VMWare environment.
I'm sorry if any of my comments indicated that there was an issue.
Regards,
Stephen
Originally posted by Bob (RJ)Ledger
Based on what I'm seeing here.. it seems that we have a problem w/Sage EMEA and I will raise it at our next meeting. If anyone has some additional details (or a specific case), email me directly (don't post here) and I will raise it and get it resolved ASAP.
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Re: SalesLogix on a virtual server
Posted: 15 Oct 08 5:57 PM
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Hi Stephen....
As you well know, in the past, SalesLogix PM and Development (as well as QA) were part of North American Operations. When 7.2.0 was being developed, all of that changed. A "Global" team was put in place (PM/Dev/QA) that is "above" all of the operating companies (NA/EMEA/etc...). They set the basic rules for all operating companies when it comes to SalesLogix. The purpose of this was to be abe to have teh future direction of SalesLogix based on global requirements and not just what NA wanted/needed.
So if EMEA is saying VM's are not "supported".. then they are not correct and not listening to what the Global PM team has stated it to be. |
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Re: SalesLogix on a virtual server
Posted: 16 Oct 08 2:16 PM
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Hi Bob,
There are bigger things to spend valuable time on. This is a non-issue.
Stephen
Originally posted by Bob (RJ)Ledger
Hi Stephen....
As you well know, in the past, SalesLogix PM and Development (as well as QA) were part of North American Operations. When 7.2.0 was being developed, all of that changed. A "Global" team was put in place (PM/Dev/QA) that is "above" all of the operating companies (NA/EMEA/etc...). They set the basic rules for all operating companies when it comes to SalesLogix. The purpose of this was to be abe to have teh future direction of SalesLogix based on global requirements and not just what NA wanted/needed.
So if EMEA is saying VM's are not "supported".. then they are not correct and not listening to what the Global PM team has stated it to be. |
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