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Thread: Problems with emailing attachments

Chris Greene
Posts: 2

Problems with emailing attachments Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 26 Nov 08 9:37 AM

Hi all, I hope someone here has run into this with SLX and can give me and my IT person an idea how to fix it.

I have been having difficulty when I click the "Email" button under the Attachments tab. Normally I can click the button, it opens an email and inserts the email address of the contact and attaches the attachment that I highlighted. The problem started yesterday and tells me the following:
---------------------
Script Error

An error occured executing active form script (Account Attachments).

Error in Include Script (SYSTEM: ATTACHMENT SUPPORT): Error calling method cmdEmailClick

Can't create file: 'Name' Quote ('Name' Quote).doc. Right-click the folder you want tot create the file in, and then click Properties on the shortcut menu to check your permissions for the folder.

at line 464, char 11
------------------------

It works fine if I go through an app server. For whatever reason it doesn't want to allow me through the normal server. And it's not every attachment, just an attachment that was created as a quote. For coverletters it comes up fine. It doesn't matter who it's for.

I am running Win XP Pro SP3. The version of SLX is 7.0.0.1100. I believe I have full rights to the folders mentioned as that is something my IT person has checked in the past (this happened before). The only thing that solved it is to use a different laptop. I know that sounds strange but he was able to use the email button from my account on a different laptop and it worked. All the permissions were fine and hadn't changed. He went ahead and just swapped out the laptop and I haven't had any trouble with it for several months. This week it cropped up again.

If someone can direct me to an answer I would really be thankful as this has really thrown a wrench in how I use SLX every day.

Thank you!

[Reply][Quote]

Chris Greene
Posts: 2

Re: Problems with emailing attachments Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 02 Dec 08 10:57 AM

I thought I'd give this a bump considering the Thanksgiving weekend. Is there anyone that can give me some ideas on this problem? Thank you!

[Reply][Quote]

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