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Thread: Cannot Retire Users

John Gundrum
Posts: 632

Cannot Retire Users Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 11 Feb 09 8:58 AM

I am having an issue retiring several users. I've tried reassigning activities, opportunities, etc. The message I am getting when I try to retire them from the administrator (version 7.2.2.1871) is...

Warning: Cannot retire user at this time.#13 This user currently owns records which must be reassigned.

What is the #13 indicating?

Thanks,
John G.

[Reply][Quote]

Timmus Agersea
Posts: 328

Re: Cannot Retire Users Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 11 Feb 09 6:31 PM

John if you run a sql or slx trace you can identify the queries it is running. This will help you identify the lingering data.

Timmus

[Reply][Quote]

Mike Spragg
Posts: 1226

Re: Cannot Retire Users Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 12 Feb 09 3:13 AM

This user probably owns private records. You should be able to re-assign private accounts (owned by the user itself and not a team) and then, when done, do the retire.

[Reply][Quote]

John Gundrum
Posts: 632

Re: Cannot Retire Users Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 12 Feb 09 4:14 PM

Thanks! I'll give both suggestions a try. The easier one first, of course

[Reply][Quote]

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