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Next Ticket Number
Posted: 15 Apr 09 2:34 PM
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| I am converting a client from salesforce.com to Saleslogix. They are using cases and would like for the next ticket number in saleslogix to be equal to the next case number in salesforce.com. It looks like the pretty key is generated off of the sitekey. Is there an easy way to calculate what the sitekey for ticket should be to generate a pretty suffix of 4912? |
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Re: Next Ticket Number
Posted: 16 Apr 09 7:19 AM
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Don't bother messing w/the existing ticket numbering system. It is designed so that the prefix values are based on main db or remote user (and remote office) sitecodes. This is so that a remote can generate a unique Ticket (number).
You did not say if this user was going to have remotes?
I'd suggest a custom field to hold the "old" SF id's and explain why the SalesLogix OOTB scheme is better. Iff they don't have remotes and never plan on having them.. well.. you might get away with it. Otherwise, you will have to build out a method to uniquely identify them. |
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Re: Next Ticket Number
Posted: 16 Apr 09 11:33 AM
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| Rj - Thanks for the reply. There are no remotes, everything is web client. I was not going to change the site code in the sitekey table. I was hoping to bump up the key value to a value that would coincide with a larger starting ticket number. Maybe I will import the old cases/tickets with a different pretty prefix to make them stand out and just let the ticket numbering start over? |
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