slxdeveloper.com Community Forums

The Forums on slxdeveloper.com are now retired. The forum archive will remain available for the time being. Thank you for your participation on slxdeveloper.com!

Administration Forums - General Administration
Forum to discuss general administration topics for SalesLogix (including LAN & remote topics). View the code of conduct for posting guidelines.

Forums RSS Feed

Back to Forum List | Back to General Administration | New Thread

View: Search:

Author

Thread: SLX 7.5.3 Tickets auto emailing

Laurie Calzada
Posts: 17

SLX 7.5.3 Tickets auto emailing Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 11 Feb 11 9:09 AM

Once upon a time when a ticket was created in SLX the person it was assigned to automatically received an e-mail notification that a ticket had been assigned to them and any time the "assigned to" was changed the new person received an e-mail notification. Working with the tickets recently it appears that this is no longer the case. Is there a way to make that happen again?

Thanks.

[Reply][Quote]

Adam Travers
Posts: 113

Re: SLX 7.5.3 Tickets auto emailing Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 11 Feb 11 9:13 AM

In v7.5.3 this will only occur if you have 'notify user of new ticket' selected within the users profile | Service Support tab

[Reply][Quote]

Benjamin Rose
Posts: 2

Re: SLX 7.5.3 Tickets auto emailing Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 20 Feb 12 4:17 AM

Actually it is a known issue for current cases.

1-68040

Web When a Use's Service/Support settings in Admin has the <Notify User of New Ticket> is set to TRUE, an email is not

generated when that User is Assigned to a New Ticket or Assigned to an existing Ticket.

The weird thing is that for new Cases it looks like it requires the Outlook Integration, however using the Send Ticket Information does not....

This also seems to be there in 7.5.4...

[Reply][Quote]

RJ Samp
Posts: 973

Re: SLX 7.5.3 Tickets auto emailing Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 20 Feb 12 10:13 PM

Confirming that this bug still exists in 7.5.4 Web Client.

[Reply][Quote]

Page 1 of 1

You can subscribe to receive a daily forum digest in your user profile. View the site code of conduct for posting guidelines.

Forum RSS Feed - Subscribe to the forum RSS feed to keep on top of the latest forum activity!

slxdeveloper.com is brought to you courtesy of Ryan Farley & Customer FX Corporation. This site, and all contents herein, are Copyright © 2024 Customer FX Corporation. The information and opinions expressed here are not endorsed by Sage Software.	code of conduct \|

page cache (param): 11/26/2024 12:56:47 AM