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Thread: SLX 7.5.3 Tickets auto emailing

Laurie Calzada
Posts: 17

SLX 7.5.3 Tickets auto emailing Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 11 Feb 11 9:09 AM

Once upon a time when a ticket was created in SLX the person it was assigned to automatically received an e-mail notification that a ticket had been assigned to them and any time the "assigned to" was changed the new person received an e-mail notification. Working with the tickets recently it appears that this is no longer the case. Is there a way to make that happen again?

Thanks.

[Reply][Quote]

Adam Travers
Posts: 113

Re: SLX 7.5.3 Tickets auto emailing Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 11 Feb 11 9:13 AM

In v7.5.3 this will only occur if you have 'notify user of new ticket' selected within the users profile | Service Support tab

[Reply][Quote]

Benjamin Rose
Posts: 2

Re: SLX 7.5.3 Tickets auto emailing Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 20 Feb 12 4:17 AM

Actually it is a known issue for current cases.

1-68040

Web When a Use's Service/Support settings in Admin has the <Notify User of New Ticket> is set to TRUE, an email is not

generated when that User is Assigned to a New Ticket or Assigned to an existing Ticket.

The weird thing is that for new Cases it looks like it requires the Outlook Integration, however using the Send Ticket Information does not....

This also seems to be there in 7.5.4...

[Reply][Quote]

RJ Samp
Posts: 973

Re: SLX 7.5.3 Tickets auto emailing Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 20 Feb 12 10:13 PM

Confirming that this bug still exists in 7.5.4 Web Client.

[Reply][Quote]

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