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 Author  Thread: Remote user subscription rules
Mamosa
Posts: 13
 
Remote user subscription rulesYour last visit to this thread was on 1/1/1970 12:00:00 AM
Posted: 23 Jul 12 2:53 AM
fiogf49gjkf0d

Good day all


 


I have ongoing debate with my SLX team member, where a user accounts subscription rule have always had the same conditions in the last two yrs and SLX was working fine and remote was able to see only the accounts that he's been allocated to e.g  1200


But now his machine was refreshed and SLX re-installed witht he same subscription rule and condition to only see 1200 but now recutting his new database gave him to see 5000 accounts instead of 1200


when you click on remote user profile and click Test tab on the server it does show only 1200 accounts but on the remote user's machine 5000 accounts are pulling through


And another thing we normally have Competitors tab separately to Accounts tab however this has now been under one tab which is Accounts tab


what could be the cause of this mis- configuration as its starting to happen will all the remote re-installations


 


thank you very for your help in this regard


I look forward to your insights and expertise.


Regards


Mamosa


  

[Reply][Quote]
Adam Travers
Posts: 113
 
Re: Remote user subscription rulesYour last visit to this thread was on 1/1/1970 12:00:00 AM
Posted: 23 Jul 12 3:28 AM
fiogf49gjkf0d

It could be that the users user subscription rule is corrupt (I cannot see how this would be linked to SLX being re-installed though) 


I had a similar issue in the past where SLX randomly sent the user all Accounts that the user had access to . To resolve the issue I had to execute:

Delete From UserSubscription Where Userid = ‘enter userid’

Then, recut the remote db.

[Reply][Quote]
Mamosa
Posts: 13
 
Re: Remote user subscription rulesYour last visit to this thread was on 1/1/1970 12:00:00 AM
Posted: 23 Jul 12 3:45 AM
fiogf49gjkf0d

thanx Adam but then I still need to put some conditions ? what do I put in there or do you think maybe I should just retire the user entirely and them re-create a new profile for her? would that be effective and fix this issue?


thank you 

[Reply][Quote]
Adam Travers
Posts: 113
 
Re: Remote user subscription rulesYour last visit to this thread was on 1/1/1970 12:00:00 AM
Posted: 23 Jul 12 4:11 AM
fiogf49gjkf0d

Sorry, I should had added! You will need to re-add the rules as you would have deleted them within the SQL update.


There is no need to recreate the users profile - If you do that the user will have a new userid and will lose the association to any records the user has created or owns etc.


Does the user have access to 5000 Accounts without the subscription rules in place? If so, it looks like you may have the same issue as I did with one of my customers.

[Reply][Quote]
Adam Travers
Posts: 113
 
Re: Remote user subscription rulesYour last visit to this thread was on 1/1/1970 12:00:00 AM
Posted: 23 Jul 12 4:11 AM
fiogf49gjkf0d

Sorry, I should have added! You will need to re-add the rules as you would have deleted them within the SQL update.


There is no need to recreate the users profile - If you do that the user will have a new userid and will lose the association to any records the user has created or owns etc.


Does the user have access to 5000 Accounts without the subscription rules in place? If so, it looks like you may have the same issue as I did with one of my customers.

[Reply][Quote]
RJ Samp
Posts: 973
Top 10 forum poster: 973 posts
 
Re: Remote user subscription rulesYour last visit to this thread was on 1/1/1970 12:00:00 AM
Posted: 24 Jul 12 5:12 AM
fiogf49gjkf0d

What version of SLX are y'all on? User's OS is?

[Reply][Quote]
Mamosa
Posts: 13
 
Re: Remote user subscription rulesYour last visit to this thread was on 1/1/1970 12:00:00 AM
Posted: 25 Jul 12 3:46 AM
fiogf49gjkf0d

Hi we are on V 7.5 Windows 7

[Reply][Quote]
Raul A. Chavez
Posts: 1300
Top 10 forum poster: 1300 posts
 
Re: Remote user subscription rulesYour last visit to this thread was on 1/1/1970 12:00:00 AM
Posted: 25 Jul 12 4:12 AM
fiogf49gjkf0d

Let's check this a different way:


 


  Go into the User's Profile (on SLX Administrator).


  Select the Sync Tab


  Click on the "Accounts" button.


  Click on the "Lookup" icon on the top section (do not enter any criteria.


  Once you get the result, click on the "Statistics button".


 


  The results will show:


  Total Accounts


  Subscribed (not including Forced)


  Forced


  Total Subscribed (Subscribed and Forced)


  Not Subscribed but has access


  Requested (accounts that will be sent)


  Removed (accounts that will be removed)


 


 


That may show you were the accounts are coming from, but there are a couple of things that you could do:


a) Remove the Subscription Rules, clear the  UserSubscription table for this user as previously shown by Adam.


b) Re-Add the Subscription Rules


c) Add an UnSubscription rule that has the opposite criteria of your subscription rule ( == This may just be your workaround ==)


 


From what I recall, when SLX creates the Remote Database, it takes all those IDs from the Blob on the User Subscription table and then adds those records into the Account Table.


So, if you are ending up with 5000 rows, that may be the explanation for it.


 


 


 


On the other hand, and just going out on a limb, I would check your group definition.


For starters, I would create a new group, only place the Account.Account field on it, remove all conditions, apply the Distinct Checkbox, use the "Show SQL" to make sure no extra tables are being joined and then get your Account Count. It is always possible that some extraneous condition has been added to the group that is making it show duplicates, thus increasing your Count.


 


 


 

[Reply][Quote]
RJ Samp
Posts: 973
Top 10 forum poster: 973 posts
 
Re: Remote user subscription rulesYour last visit to this thread was on 1/1/1970 12:00:00 AM
Posted: 26 Jul 12 8:05 AM
fiogf49gjkf0d

7.5.0??? Ouch.....run, run away very fast....

[Reply][Quote]
Mamosa
Posts: 13
 
Re: Remote user subscription rulesYour last visit to this thread was on 1/1/1970 12:00:00 AM
Posted: 26 Jul 12 9:38 AM
fiogf49gjkf0d

Pheeew I know hey... there's too much errors day in day out!!!


But today we made progress the fix seems to be to unsubscribe rule the accounts that the remote should not have access to then correct his subcription rule again run the the main sync server it appears to be working for now!

[Reply][Quote]
Adam Travers
Posts: 113
 
Re: Remote user subscription rulesYour last visit to this thread was on 1/1/1970 12:00:00 AM
Posted: 26 Jul 12 10:19 AM
fiogf49gjkf0d

So the user had an incorrect subscription rule?

[Reply][Quote]
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