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 Author  Thread: User account corruption
Al
Posts: 3
 
User account corruptionYour last visit to this thread was on 1/1/1970 12:00:00 AM
Posted: 10 Apr 06 7:40 PM
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I have a huge dilemma here!

When I was trying to change the User Type to Retired User, the following message pops up:
Other users report to this user. This user cannot be retired.

The User Type is then reverted but after I clicked on OK, the whole application freezes. Now, Administrator crashes whenever the user list is loading. How can I troubleshoot, as it keeps crashing? Or does anyone know what the problem could be?

I am using SalesLogix Administrator version 6.1.2.

Any suggestions/ideas/fixes welcome! Thanks!
[Reply][Quote]
Al
Posts: 3
 
Re: User account corruptionYour last visit to this thread was on 1/1/1970 12:00:00 AM
Posted: 11 Apr 06 2:48 AM

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fiogf49gjkf0d
This issue has been resolved! Sorry to take up your valuable web space.
[Reply][Quote]
Timmus Agersea
Posts: 328
 
Re: User account corruptionYour last visit to this thread was on 1/1/1970 12:00:00 AM
Posted: 12 Apr 06 2:28 AM
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Al, it is not a waste of space to have you report an issue and then resolve it yourself . However, it would be great if you could share with the group how you resolved it.

Thank you!

Timmus
[Reply][Quote]
Jeff Wargin
Posts: 1
 
Re: User account corruptionYour last visit to this thread was on 1/1/1970 12:00:00 AM
Posted: 13 Apr 06 8:42 AM
fiogf49gjkf0d
That happened to me when I inadvertantly set the owner of the company to report to himself. I had to go into SQL and set it back to the admin.
[Reply][Quote]
David Henry
Posts: 207
 
Re: User account corruptionYour last visit to this thread was on 1/1/1970 12:00:00 AM
Posted: 19 Apr 06 3:53 PM
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Here is how to get your USER LIST to load after it hangs when trying to start the SLX administrator tool:

1.Cancel the loading user list in SLX admin.
2.Open EXECUTE SQL, right click and select ADD, then add the contents of line 3 below:
3.Update sysdba.usersecurity set managerid='ADMIN' where userid<>'Admin' and userid=managerid or managerid = ''
4.Select execute statements on the Host database
5.Click Execute!
[Reply][Quote]
Al
Posts: 3
 
Re: User account corruptionYour last visit to this thread was on 1/1/1970 12:00:00 AM
Posted: 23 Apr 06 9:52 PM

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fiogf49gjkf0d
Hi Timmus,

This is how I resolve it:

As I knew the user account that was last updated before the corruption, I started by replicating the error in a copy of my development database and then compared the values of the user in the 2 databases through Enterprise Manager. I narrowed down to 2 tables (userinfo and usersecurity) where the rows had different values and then I replaced them, which solved the problem.

Thanks to all that replied. Hope my solution might help other people too.

Regards,Al
[Reply][Quote]
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