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Thread: Citrix Published Application and Print Screen error

Michael Haskell
Posts: 1

Citrix Published Application and Print Screen error Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 29 Jun 07 9:45 AM

Running SLX 7.1 in a Citrix 4.0 Presentation server farm. End users run SLX as as a published application and recieve an error when they attempt to use the File -> Print Screen or Print Settp option with SLX. This happen when printing to a network print or a locally attached printer. I've tried using the Screwdriver software without any luck. The farm setup allows for printing to locally attached printers. All other print task complete without issues.
Error: An unusual error has occurred when executing File:PrintSetup. Contact your administrator. 0x1 @0 function File PrintSetup:execption. Exception EPrinter. There is no default printer currently selected. Exception location [00449ac3]{saleslogix.exe}

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Crystal Ferrigan
Posts: 13

Re: Citrix Published Application and Print Screen error Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 24 Jul 07 1:43 PM

Hi - Did you ever find a resolution to this? We have experienced the same error and are also running SLX 7.1 in Citrix 4.0 Presentation Server Farm...thanks!

[Reply][Quote]

Anna Treece
Posts: 6

Re: Citrix Published Application and Print Screen error Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 13 Aug 07 12:46 PM

This should be your solution to the issue above - see my canned notes below:

This happens when there are 5 or more local printers - gives error An unusual error has occurred when executing file:printsetup. contact your system administrator. 0x1 @0; function file:printsetup exception: there is no default printer currently selected

-------------------------------

This looks like a Citrix setting that is configured when publishing the application. By default the setting is enabled. Under "Client options" (Citrix SalesLogix.tif) in Citrix there is a check box labeled "Printing: Start this application without waiting for printers to be created." which is enabled by default. If this box is checked and the client has 5 or more printers installed, the error is shown (error.tif) when clicking "File - Print Setup". On each of the clients a default printer is selected, although I have no idea why the situation changes when a 5th printer is installed.

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