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Thread: Print Screen is Blank

jim maurer
Posts: 8

Print Screen is Blank Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 09 Mar 10 8:52 AM

SLX Version 6.2.6.1007
Citrix 4.0
Windows Terminal Server 2003
Connecting through thin client
Ricoh MP3500

Hi All
Print screen is blank after 5 to 7 successful print screens to the Ricoh. I don't believe it happens to any other printer. Sometimes, can log user out of Citrix session and back in, but still blank.
Nothing in the event logs.
Currently, I'm playing with different drivers, but anybody ever have this issue?

Thanks
Jim

[Reply][Quote]

Egal
Posts: 2

Re: Print Screen is Blank Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 10 Mar 10 7:19 AM

We also have this same error. As a matter of fact, no matter which printer a user connects to we have this problem. We also have alot of users! Our only response has been to log out then back in. We have some reports that we made to serve as an alternative, but nothing as easy as the print screen. I'd be interested in a fix as Sage did not have one several years back when we first asked.

[Reply][Quote]

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