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 Author  Thread: Mail Merge Error ! SLX V6.2
Jaimie
Posts: 2
 
Mail Merge Error ! SLX V6.2Your last visit to this thread was on 1/1/1970 12:00:00 AM
Posted: 23 May 06 4:12 AM
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Hi,
I am running XP, with Word and Outlook 2003 and Saleslogix v6.2.3.1092 and I am the only one in the company that can't raise a quote because of the following error:
The Mail Merge Engine encountered an error and cannot continue. The specified module could not be found.

PLEASE HELP !

Thanks,
JC
[Reply][Quote]
Tim Montgomery
Posts: 23
 
Re: Mail Merge Error ! SLX V6.2Your last visit to this thread was on 1/1/1970 12:00:00 AM
Posted: 23 May 06 10:06 AM
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Hi Jaimie,
Try the following:

Copy the following files from a working SalesLogix machine:
SLXMMEngine.dll
SLXMMGUI.dll
SLXSupport.dll

Reboot the machine

Tim
[Reply][Quote]
Jaimie
Posts: 2
 
Re: Mail Merge Error ! SLX V6.2Your last visit to this thread was on 1/1/1970 12:00:00 AM
Posted: 23 May 06 7:31 PM

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fiogf49gjkf0d
Hi Tim,

Thanks for that, but it hasn’t worked… what should I try now ?

JC

[Reply][Quote]
John Gundrum
Posts: 632
Top 10 forum poster: 632 posts
 
Re: Mail Merge Error ! SLX V6.2Your last visit to this thread was on 1/1/1970 12:00:00 AM
Posted: 24 May 06 6:14 AM

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Make sure there is a SLX field in the mail template. Without it SLX will tend to complain and not do the merge. If you don't have one I've always used one of the userfields that I know will always be blank.

If you are running SLX SP1 then Outlook 2003 SP2 is incompatible with it. This might also be your issue. In this case the only alternative is to uninstall Office 2003 and SLX completely and reinstall them.


John G.
[Reply][Quote]
Soup Dude
Posts: 20
 
Re: Mail Merge Error ! SLX V6.2Your last visit to this thread was on 1/1/1970 12:00:00 AM
Posted: 30 May 07 3:48 PM
Does everyone else within your office have the same MS Office/Outlook version? If so, and they are running smoothly, I say you have a broken piece in either your local SLX client or Outlook. Honestly, I would look at repairing Outlook with the original install disc first.
[Reply][Quote]
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