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Thread: Sync Error

Angie Williams
Posts: 5

Sync Error
Posted: 14 Dec 07 4:39 PM

I installed a new instance of Remote SalesLogix 6.2.3 (Windows XP) on a reimaged laptop. The laptop did have SLX previously installed for a different user.

User is repeatedly getting the following error, and I can't find any resolution at the Sage Knowledge Base.

"Sync Error Occurred. Unable to initialize application API. Verify that correct application version is installed."

Ok, verified. Anybody see this before and know how to resolve?

[Reply][Quote]

Jeff Weight
Posts: 219

Re: Sync Error
Posted: 16 Dec 07 10:44 PM

Well, if you are caught up on your maintenance and support fees, it sounds like a good one for Sage Tech support.

However, I might go out on a limb here - do you also have the timezone fix applied? You should really upgrade to the highest service pack at this point, if you aren't caught up on Maintenance and Support fees and can't upgrade to 7.2.

[Reply][Quote]

David Henry
Posts: 207

Re: Sync Error
Posted: 17 Dec 07 9:59 AM

Angie,

That is an Intellisync For SalesLogix error on the local machine when trying to sync salesLogix calendar activities to Outlook. Here is the best way to fix it.

1. Uninstall Intellisync.
2. Delete "C:\Program Files\SalesLogix\Intellisync" & "C:\Program Files\SalesLogix\SLxIntellisync" directories
3. Install latest version of "Intellisync For SalesLogix". For 6.2 it is currently here: http://support.saleslogix.com/download/products/intellisync/v6_2_1_feature_pack_for_intellisync_update.zip
4. Reconfigure Intellisync.

[Reply][Quote]

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