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Outlook Integration - Record To History and Send SLX buttons don't show
Posted: 04 Jun 09 11:17 AM
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Version 7.2.2
We can't get the Outlook Integration install to work on one of our clients. The "Record To History" and "Send SLX" buttons do not appear in Outlook.
We have tried running the InstallOutlookIntegration.bat file (and I also did individual Regsvr32 commands for the slxab32.dll and slmn.dll files), and the user's Internet Security settings are not set to High (it is set to "Medium High". My Google searches have revealed only these two items to check.
In case this is of relevance, this user has FireFox installed, which is not usual for most of our users.
Any suggestions? |
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Re: Outlook Integration - Record To History and Send SLX buttons don't show
Posted: 05 Jun 09 12:16 AM
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I haven't had to diagnose this issue for a while, but there are other things you might try:
1) Do not use Word as an editor
2) Don't write email in HTML (some option in there)
3) Make sure the Add-In for SalesLogix in the Outlook Add-In manager is checked.
Other than that, maybe give them a new computer?  |
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Re: Outlook Integration - Record To History and Send SLX buttons don't show
Posted: 05 Jun 09 7:33 AM
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FireFox should not be a problem.
One of the things I do instead of running the .BAT file is to open a CMD and do the unregister and register manually. Make sure ALL applications that could be accessing Outlook are closed. The commands I run are (this assumes drive C: is where everything is installed)
cd \progr*\saleslogix
regsvr32 -u slxab32.dll
regsvr32 -u slmn.dll
regsvr32 slxab32.dll
regsvr32 slmn.dll
If you have a problem registering one of the DLLs then there might be a permissions issue (isn't that ALWAYS the case). Make sure the user is an admin of the box.
You didn't mention which version of Office is being used. The next possible resolution is based on Outlook 2007's menus:
In Outlook, select Help | Disabled Items...
Make sure the slmn.dll and slxab32.dll are not listed as disabled items. If either is listed, highlight it and click the Enable button.
For Outlook 2003 'Disabled Items' is located in Help | About Microsoft Outlook
John G. |
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Re: Outlook Integration - Record To History and Send SLX buttons don't show
Posted: 05 Jun 09 11:35 AM
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John:
I understand that by doing the Regsvr you register the DLLs locally, thus allowing the Outlook Add Ins to be in place, but, are you able to write the Emails to SLX this way using Firefox?
It is my understanding (from reading the code) that the SLX Client instantiates several ActiveX controls, which are the ones that actually write the Emails to the DB. Is Firefox able to instantiate this controls?
If not, you are just going to end up with a bunch of files on a Temp folder, but nothing to process them into the DB.
Disclaimer: I am not a Firefox expert, and I am under the Impression that Firefox will not run ActiveX controls |
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Re: Outlook Integration - Record To History and Send SLX buttons don't show
Posted: 05 Jun 09 12:06 PM
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Raul,
I wrote that under the assumption this was not a web client. If this is the web client then I'd have to refer to SLX requirements for the web client. If FireFox is not on the list of supported browsers (which I think is the case) then my only suggestion would be to say to use IE when using the SLX web client.
John G. |
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