Hello all,

I'm currently experiencing issues while installing a SalesLogix Remote Office.
During the setup, an error pops up because the "SalesLogix Site Registration Service" cannot be started. ("Please make sure you have sufficient privileges").
All other SalesLogix services are started just fine, so permissions really shouldn't be an issue.

I had a look at our other Remote Offices, here the service also isn't started and when I try to start it I also get an error. So I assume that this service just isn't meant to be running for our setup.
Also, there has never been an issue with the setup on the other Remote Offices (we have 12 others).

Does anybody have an idea what might be causing this or how I can fix it?
An additional info: I don't install the WebPortal or IntelliSync, just the basic Remote Office stuff.

Thank you!!

Alexandra, were you able to find a solution for it? We just ran into the exact same problem last week when trying to install Remote Office on a Citrix server. Any update would be so appreciated.

Christine

Hi Christine,

Yes, we were able to fix the issue.
Turns out that the server tried to connect to the internet during the setup - when this happens, the system tried to install the mentioned service.
We solved this problem by temporarily deactivating the network card for like 3 minutes or so (using a batch script) and starting the setup in this time frame. Then the system realizes no internet connection can be established and skips the service installation.

Hope this helps!
Alex

Alexandra,

Thank you so much for taking the time to respond. I didn't get any email notification that someone responded my thread all this time although I had the notify option checked. Today my colleague found this post again when he was researching this issue. Our upgrade was stalled for a while but it's now picking up speed. Your suggestion is definitely pointing us to the right direction. We tried disabling the network card but it didn't work quite yet. We have a virtual environment and this virtual server has no internet connection to the outside, so your explanation makes perfect sense. We'll continue to try to work around this and I will post some update soon.

Thanks again.

Christine