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Thread: Issue syncing SLX with Outlook

OT AG
Posts: 23

Issue syncing SLX with Outlook Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 07 Nov 06 10:57 PM

Recently my firm upgraded to SLX v.7. I am currently installing the network client onto user PCs and configuring the synchronization to Outlook.

When syncing the Outlook Contacts I:

-Create a "SyncSalesLogix" category in Outlook for Contacts and add that category to the appropriate contacts.
-Configure SLX with Outlook Contacts and create a "SyncSalesLogix" filter to only carry over contacts from Outlook with that specific category type.

I have run into 2 instances where it seems as though SLX has carried over ALL contacts with a category, not only the "SyncSalesLogix." Should I set the operator to 'contains' or 'equal to'? Is there a step that I am missing? Is this an issue in SLX or Outlook? Has anyone encountered this issue?

You see my concern...hope someone can shine some light on this novice's issue immediately.

Thanks for the help!

[Reply][Quote]

Chad Stewart
Posts: 8

Re: Issue syncing SLX with Outlook Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 08 Nov 06 9:43 AM

You should set the operator at "Contains". I think if you change this item, you should be good to go.

[Reply][Quote]

Konstantin Vishnevsky
Posts: 97

Re: Issue syncing SLX with Outlook Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 21 Aug 07 3:28 PM

I have a user that ALL her contacts transferred from Outlook into SLX, despite the fact that there's filter set "Categories contains SyncSalesLogix"
There is a slight possibility that user was "playing around" and gave SyncSalesLogix category to all contacts, then seen what she's done and removed the category from all but 4 contacts.
Other that that, what could be the cause for such an odd behavior? I mean Intellisync, not user of course

[Reply][Quote]

Konstantin Vishnevsky
Posts: 97

Re: Issue syncing SLX with Outlook Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 21 Aug 07 3:59 PM

SLX Version 7.0.1
User claim that she had not assigned categories nor she initiated contact syncronization process. Automatic sync of calendar and contacts is disabled.

[Reply][Quote]

Frank Chaffin
Posts: 475

Re: Issue syncing SLX with Outlook Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 22 Aug 07 12:38 AM

Quote:

Originally posted by Konstantin Vishnevsky

Other that that, what could be the cause for such an odd behavior? I mean Intellisync, not user of course

Check the Intellisync logfile on the PC and see what Intellisync says it did.

[Reply][Quote]

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