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Thread: Sync: autmotic sync not working; manual does

Marty05
Posts: 68

Sync: autmotic sync not working; manual does Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 17 Jun 08 6:10 AM

Hi,
Since a few days our automatic synchronization configured in Administrator seems not to work (doesnt start?). The SyncService is up and running, nothing has changed in the configuration since a month...Server reboot didnt help.
But manual Sync with SyncServer does work without problem.

Any ideas? Are there any locations /points I can start my problem search?
Thanks for any ideas...

[Reply][Quote]

Ina Nortje
Posts: 57

Re: Sync: autmotic sync not working; manual does Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 19 Jun 08 12:38 AM

Hi there,

I am battling with the same problem. In my case this is a new setup, and automatic synchronisation never worked. The SalesLogix Synchronisation service is running (and successfully restarts).

In the Administrator under Systems - Sync Automation Services, my service is there with 1 job. The job looks at the correct database and sync server, and is set to sync all data. It is enabled, and set to run every day at 10 minute intervals.

I do not know what else to check, so I would also really appreciate some ideas.

Thanks

Ina

[Reply][Quote]

Marty05
Posts: 68

Re: Sync: autmotic sync not working; manual does Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 19 Jun 08 1:13 AM

hmmm seems another server restart helped here...

but compared to you: it already worked before the problem occured. no idea what was the cause of this.

[Reply][Quote]

Kirk
Posts: 2

Re: Sync: autmotic sync not working; manual does Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 26 Jun 08 10:08 AM

Quote:

Originally posted by Ina Nortje

Hi there,

I am battling with the same problem. In my case this is a new setup, and automatic synchronisation never worked. The SalesLogix Synchronisation service is running (and successfully restarts).

In the Administrator under Systems - Sync Automation Services, my service is there with 1 job. The job looks at the correct database and sync server, and is set to sync all data. It is enabled, and set to run every day at 10 minute intervals.

I do not know what else to check, so I would also really appreciate some ideas.

Thanks

Ina

Have you tried running the Sync Service via a domain account? Under Services, edit the Saleslogix Synronization service, click on the Log on tab. Try putting in a domain account that has admin access on the Application, database and Sync server.

[Reply][Quote]

Ina Nortje
Posts: 57

Re: Sync: autmotic sync not working; manual does Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 26 Jun 08 10:25 AM

Thanks for the suggestion, Kirk.

I agree that it is the best to use a domain account for the sync server service

I should have posted this - the sync started working without any forther intervention. Unfortunately I have no idea what changed to cause this.

The logon user was the domain admin account, as I needed that for agents.

Regards

Ina

[Reply][Quote]

Ian Fitzpatrick
Posts: 146

Re: Sync: autmotic sync not working; manual does Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 26 Jun 08 12:40 PM

Which version are you guys on? I have a similar problem on v7.0.1.

[Reply][Quote]

Ina Nortje
Posts: 57

Re: Sync: autmotic sync not working; manual does Your last visit to this thread was on 1/1/1970 12:00:00 AM

Posted: 26 Jun 08 9:01 PM

Hi Ian,

I am on v7.0.1.1069

The problem does seem to resolve itself with time, but it is a very strange issue indeed, so if we can find out what the cause is, it will be really great. Let us know what happens with your issue

Regards

Ina

[Reply][Quote]

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