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No Sync - Creating New Field
Posted: 23 Sep 08 2:12 PM
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I am creating a new field on a SLX table database on main office, but the new field doesn´t create on remote office database during sync cycle. This new field creates correctly on remote users database.... but why doesn´t create on remote office ???
Anybody have any idea about what is happening??
Thanks in Advance,
Paty |
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Re: No Sync - Creating New Field
Posted: 25 Sep 08 1:12 PM
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Hi.
I created the new field in Db Manager in the Architect. But I tryed creating another new field in DBmanager in the Administrator, but neither of both sync
What could be happening??? |
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Re: No Sync - Creating New Field
Posted: 25 Sep 08 4:46 PM
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Are you sure the Sync process is running on the Remote Office? If it isn't it might explain why the changes are syncing to remotes but not the remote office.
If it is, are other (data) changes being synced? |
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Re: No Sync - Creating New Field
Posted: 25 Sep 08 6:46 PM
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The other thing is to look for errors on the remote server such as "...this file is newer than your database..." when sync is running. It maybe that someone accidentally cut a new database sometime without applying it.
Whatever is happening, I would recommend that you get a recut in there and then test to see if new fields sync.
Stephen
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Re: No Sync - Creating New Field
Posted: 26 Sep 08 3:15 PM
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Thanks.
I reviewed the syn cerror and sync status files on remote office and I find an error for each sync cycle
SyncErrors.txt
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[9/25/2008 5:02:38 PM] The incoming file C:\CRMFILES\RemOffice Sync Logs\Infiles\ZIP-QV34-A3005OD.TNV3 appears to be corrupt.
SyncStatus.txt
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-[9/25/2008 5:02:37 PM] Receiving files...
-[9/25/2008 5:02:38 PM] ZIP-QV34-A3005OD.TNV3: Received successfully.
-[9/25/2008 5:02:38 PM] ZIP-QV34-A3008WY.TNV3: Received successfully.
-[9/25/2008 5:02:38 PM] 2 files received.
-[9/25/2008 5:02:38 PM] Getting files from: C:\CRMFILES\RemOffice Sync Logs\Infiles\*.TNV3
-[9/25/2008 5:02:38 PM] Decompressing incoming files...
-[9/25/2008 5:02:41 PM] Applying changes...
-[9/25/2008 5:02:41 PM] Begin pending attachment files
-[9/25/2008 5:02:42 PM] Completed pending attachment files
-[9/25/2008 5:02:42 PM] No changes are available to apply. Note: Some changes were not applied because you are waiting for 1 transaction files. These files have been requested for you and will be sent from the server the next time it processes transactions.
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This error was occurring since several days ago. It was the reason the sync files was not aplying the new changes on remote. To correct this, I searched the ZIP-QV34-A3005OD.TNV3 on Sync logs on remote and main office and deleted it. Also I restart the sync client on remote office.
Now sync for remote is working properly.
Thanks.
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