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 Administration Forums - Synchronization
Forum to discuss SalesLogix synchronization and remote database management. View the code of conduct for posting guidelines.
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 Author  Thread: Sync Problem after updating System Account Manager
ALI
Posts: 13
 
Sync Problem after updating System Account ManagerYour last visit to this thread was on 1/1/1970 12:00:00 AM
Posted: 14 Apr 09 9:46 PM
Can someone please tell me the diffrence between Account Manager and System Account Manager in SalesLogix? I'm new in SalesLogix and working on 6.2.5 version and we have facing problem for remote users after updating the System account manager for all Accounts. Remote users are complaining that they can't see the latest data. I have checked sync process and didn't find any failed transactions.

Did the change in data affect the synchronisation process?
[Reply][Quote]
Phil Parkin
Posts: 819
Top 10 forum poster: 819 posts
 
Re: Sync Problem after updating System Account ManagerYour last visit to this thread was on 1/1/1970 12:00:00 AM
Posted: 16 Apr 09 2:14 AM
I am not sure what you mean by 'System Account Manager' - please elucidate.
[Reply][Quote]
ALI
Posts: 13
 
Re: Sync Problem after updating System Account ManagerYour last visit to this thread was on 1/1/1970 12:00:00 AM
Posted: 16 Apr 09 2:18 AM
I mean RegionalManagerid.
[Reply][Quote]
Phil Parkin
Posts: 819
Top 10 forum poster: 819 posts
 
Re: Sync Problem after updating System Account ManagerYour last visit to this thread was on 1/1/1970 12:00:00 AM
Posted: 16 Apr 09 2:21 AM
OK - do the affected users have subscription rules in place? If so, do those rules mention RegionalManagerID?
[Reply][Quote]
ALI
Posts: 13
 
Re: Sync Problem after updating System Account ManagerYour last visit to this thread was on 1/1/1970 12:00:00 AM
Posted: 16 Apr 09 2:23 AM
None of the user have Subscription rule. They have option to 'Sync all Accounts that User can access'.
[Reply][Quote]
Phil Parkin
Posts: 819
Top 10 forum poster: 819 posts
 
Re: Sync Problem after updating System Account ManagerYour last visit to this thread was on 1/1/1970 12:00:00 AM
Posted: 16 Apr 09 2:31 AM
What mechanism did you use to update the IDs?
[Reply][Quote]
ALI
Posts: 13
 
Re: Sync Problem after updating System Account ManagerYour last visit to this thread was on 1/1/1970 12:00:00 AM
Posted: 16 Apr 09 2:33 AM
I have updated the regionalManagerid using SLX Administrator through 'Execute SQL' option.
[Reply][Quote]
Phil Parkin
Posts: 819
Top 10 forum poster: 819 posts
 
Re: Sync Problem after updating System Account ManagerYour last visit to this thread was on 1/1/1970 12:00:00 AM
Posted: 16 Apr 09 2:54 AM
OK - when you did this, did you also send the changes to all the remotes (bottom half of the Execute SQL screen)?

For future reference, I suggest that you investigate the Tools / Realign Territories function - it probably does what you need and does it more safely than using Execute SQL ...
[Reply][Quote]
ALI
Posts: 13
 
Re: Sync Problem after updating System Account ManagerYour last visit to this thread was on 1/1/1970 12:00:00 AM
Posted: 16 Apr 09 3:02 AM
Yes, I did. One more thing we restarted our sync server very next day due to Virus attack. Did that impact on sync process?

Thanks for your advice.
[Reply][Quote]
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