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Forum to discuss use of SalesLogix with mobile devices including SalesLogix mobile and other mobile solutions. View the code of conduct for posting guidelines.
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Intellisync Error
Posted: 19 Apr 10 12:50 PM
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I have a user who gets the error Error-code 0x80043ac9 when his Intellisync runs. if you google the error code you get one hit 
http://customerfx.com/pages/tech-talk/2009/06/12/SalesLogix-Intellisync-on-a-7.5-Remote-Client.aspx
They fixed the error my replaing the user profile. I tried that and it did not help. I have killed SLX on his laptop, reinstalled outlook gone through all the logs and nothing. It seems it may be some kind of permission error to the web server, but again no errors are thrown up. It seems to be working ok for the other 50+ users but thins one is the exception (and a partner of course). Im up against a wall on this one.
We are on 7.5.1777 |
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Re: Intellisync Error
Posted: 19 Apr 10 1:29 PM
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Here is the tail end of the PtTrace.log
14:16:03.903: -----End XML response-----
Problem logging onto the Web server. ( ERR -214 )
Please check your user name and password.
If the problem persists, contact Customer Support.
Mon Apr 19 14:16:03 2010: Error 0x38a.906.4018 at .\DCSXlatorDataApi.cpp line 1312
Mon Apr 19 14:16:03 2010: Error 0xffffffff.-1.4018 at .\Connector.cpp line 920
Mon Apr 19 14:16:03 2010: Error 4018.4018 at .\sdk_data.cpp line 1402
Mon Apr 19 14:16:03 2010: Error 4018.4018 at .\Ilx_sdk.cpp line 256
$$#0 [.\XMLManager.cpp at line 370] XML time on communicating with server for Appointments section is 7
14:16:04.012: Translation Unit Status: User=Conf_Intellisync XML_grau, rc=74, Phase=20, TrErr=4018, SysErr=0 at d:\build\engine\se_5x_engine\ilx32\xlatev3.cpp line 596
14:16:05.371:
14:16:05.371: End ILX Session, elapsed time = 22.000 seconds |
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Re: Intellisync Error
Posted: 19 Apr 10 3:03 PM
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| I had a similar issue with a client that had private contacts in their SyncSaleslogix. Only after removing the private contacts did sync work. I had a lot of issues with SP1 and Intellisync but those issue seemed to be resolved in SP2. |
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Re: Intellisync Error
Posted: 19 Apr 10 3:31 PM
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I am only synching Calendar items and this person is not set up with the Outlook group SyncSaleslogix. I also logged in as the user on a different computer and have the same error, so it's not something on the physical computer but rather on the Web Server or in Outlook maybe.
Odd thing I did though. I backed up his outlook calendar and totally deleted it, every appointment everything from the beginning of time to the end and then tried to sync SLX., It had the same number of appointments to sync from outlook before it croaked. How can this be? If there is a secrect cache of Outlook appointments that Intellisych is keeping, I cannot find it. Any other ideas?
Thanks |
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