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Forum to discuss upgrading SalesLogix from version to version. View the code of conduct for posting guidelines.
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Grayed out MRU list in Write menu...
Posted: 09 Jun 08 3:29 PM
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We just moved from 6.2 to 7.2 this past weekend - we've been on 6.2 since early 2006.
We have an odd behavior that the folks at Sage can't figure out. When we merge a Letter or Email, we're prompted to add to the MRU list. We say yes, and it's added. But all the MRU list is grayed out an inaccessible. So even though i can see the name of my letter, for example, I can't click on it. My sales reps use this ALL the time, so now they have to pick through the template list rather than on the MRU list so it's slowing them down.
Some comments:
-it happens on all systems, for all users
-there is no menu security on the Write menu
-it worked fine on Friday before we rolled up to 7.2
-no other system or software changes were done other than the 7.2 install
-deleting the MRU list in the registry seems to have no effect
Any suggestions would be greatly appreciated! |
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Re: Grayed out MRU list in Write menu...
Posted: 10 Jun 08 11:26 AM
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Hi Tony,
This is caused by a change in templates....The “Datacode” field is NULL for Letters added before upgrading to v7, as this was not a required field in v6. This field is used to show what entity type the letter is run against (eg: CONTACT, ACCOUNT, OPPORTUNITY etc) and is now mandatory, so any new Letters added since the upgrade to v7 will be affected.
If you run the following in SalesLogix Administrator it should resolve the issue - it sets all templates to run against the Contact entity (which hopefully the majority of your templates will be run against - you can amend this accordingly).
UPDATE PLUGIN
SET DATACODE = 'CONTACT'
WHERE (TYPE = 25) AND (DATACODE IS NULL)
Hope this helps,
Steve
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Re: Grayed out MRU list in Write menu...
Posted: 10 Jun 08 2:18 PM
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Steve:
Brilliant - that was it, and I can't thank you enough...
I sure wish after an hour on the phones with SLX that they could have figured it out...I came here after they said they'd need us to upload our db (at 2+gb!).
Tony
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