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Forum to discuss upgrading SalesLogix from version to version. View the code of conduct for posting guidelines.
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Crystal Report Gotcha's
Posted: 14 Jan 09 10:39 AM
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I wasn't sure if this should be in Reports or Upgrades, but since this issue appeared after an upgrade, here it is:
I recently upgraded a SLX LAN system from 5.2 to 7.5, which involves updating the connection method on all custom reports and saving them in the Crystal XI format.
I immediatley got a complaint that a certain customer form would not printing the address line. I tested the report, and it worked fine for me, so I asked for the specific record that was not printing properly.
It turns out this report contained a text box with text & databse fields in it. The Address line looked like this:
Address: {ADDRESS.ADDRESS1} {ADDRESS.ADDRESS2}
The record I did my first test with had a Suite No in address2. But I found that if address2 was null, the whole line was suppressed, and City/State appeared directly under the Account Name. I have not seen this before, Normally in this circumstance, a null would not be a problem.
The solution was to replace address2 with a formula field:
If isnull({ADDRESS.ADDRESS2}) then " " Else {ADDRESS.ADDRESS2}
Note the space in " ". If I used "" the whole line would be skipped. Appearently you need a space at the minimum for the line to print.
Are there other Report gotchas? |
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