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SpeedSearch Results Preview displays odd text
Posted: 22 Aug 08 5:13 PM
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Hi All,
When searching via SpeedSearch for a Ticket I am receiving strange text in the place where I would expect to see the Ticket's Subject line displayed. For instance, I have a test Ticket who's detail is as follows:
SUBJECT: SpeedSearch field FindSub
DESCRIPTION: SpeedSearch field FindDesc
RESOLUTION: SpeedSearch field FindRes
The Ticket is successfully found when I use the SpeedSearch to find any Ticket containing the term "FindSub." However, the results preview of SpeedSearch shows the following:
?? (some odd script)
Description:
SpeedSearch field FindDesc
Resolution:
SpeedSearch field FindRes
Comments:
( Previous Keyword arrow) Filename ( Next Keyword:arrow)
The strange text "??" is displayed where I would expect to see the Ticket's subject listed. Has anyone else run into this? Is this display by SpeedSearch normal? If so, where is the listed Ticket's Subject line supposed to show when using the SpeedSearch to search for Tickets? This seems to me to be a problem since users searching for a type of Ticket would need to be able to see the subject line to determine which ticket to review and/or use.
Thanks for the assistance!
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