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Defects Not Seen from Users Login Under List View
Posted: 20 Jan 09 4:52 PM
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Using SalesLogix 7.0.2
We are just beginning to explore use of Defects. A user opened the Insert New Defect dialog box and completed all fields available. He clicked OK and the dialog box disappeared. But when attempting to find the defect he could not. The Defect is not visible from the List View at all. I can see that the user's defect is in the database by querying the database or from the Architect. From my own login I can enter a defect and see it from any user's station in SalesLogix, but the other users cannot.
Is anyone familiar with use of Defects who can explain why a Defect would not be visible after a user enters it? I'm guessing this is something really basic.
Thanks in advance for the assistance. |
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Re: Defects Not Seen from Users Login Under List View
Posted: 21 Jan 09 3:19 AM
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| My guess is that he set the owner of the defect to a team that he doesn't belong to. When this happens, the user "loses" it immediately after hitting OK - simply because he's not allowed to see it. Check defect.seccodeid and compare that to his rights. |
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Re: Defects Not Seen from Users Login Under List View
Posted: 02 Apr 09 2:30 PM
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Just to follow up for those who are wondering, we found that our user had a corrupt cache on his local system. We cleared the SalesLogix cache, design grids, and temp files on the users station and this solved the problem.
To clear the SalesLogix cache, design grids, and temp files:
Applies to Version: 7.2.x, 7.0.x, 6.2.x
Description:
SalesLogix stores temporary information in a local cache and in two registry keys that may be removed for troubleshooting machine specific issues. The cache information and registry keys are rebuilt automatically the next time the SalesLogix client is loaded.
Please note that before deleting any registry keys the registry should be backed up.
One Possible Resolution: (The one that worked for us in this case)
Close all SalesLogix applications.
Browse to the cache folder.
Example: C:\Documents and Settings\All Users\Application Data\Software\SalesLogix\Cache or C:\Documents and Settings\All Users\Application Data\SalesLogix\Cache.
Delete the contents of the CACHE folder.
From the Start menu, click Run.
On the Run window, in the Open field, Type regedit.
Click OK.
On the Registry Editor window, in the left pane, expand HKEY_CURRENT_USER, Software, and SalesLogix.
Click the Client folder and press Delete.
Click Yes.
Repeat steps 7-9 to delete the following registry keys:
Hopefully this information will be helpful for someone experiencing the same issue we did. |
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