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Client connection error
Posted: 22 Mar 06 9:14 AM
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I have SalesLogix v.5.0 in a Win'2003 Server with SQL SERVER 2000 I have changed this server of BD of dominion and now when the clients try to accede it appears the following message:
Unable to create logging file.
The logging folder in not accessible or you dont have rights to create files in it.
The users belong to the same dominion of the BD servant and I have given the corresponding accesses them, totals, to the directory Sync Logs
Any idea ?
Thanks for all.
José Ramón |
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Re: Client connection error
Posted: 04 Apr 06 8:35 AM
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fiogf49gjkf0d If you take the full UNC path to the loggin folder as set in the Branch Options table. Then put this into a command prompt on the client machine, does an explorer window open up to the correct place?
If they can access it, can they write to the directory? i.e. Create a new text file. Open it and amend it, then delete it.
If they can do this, they have full access as needed.
Regards,
Martin |
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Re: Client connection error
Posted: 05 Apr 06 4:41 AM
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fiogf49gjkf0d Thanks,
The users have full access to the shared directories in the server, but now the problem is that the client remains blocked trying to initialize enviroment - Loading Toolbars.
I have installed the client directly in the servant and this it is opened without problems.
Thanks for all
José Ramón |
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Re: Client connection error
Posted: 20 Apr 06 8:36 AM
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fiogf49gjkf0d Jose,
I'm not sure if your issue has been solved yet or not, but here is a fix if your saleslogix client is haning when loading toolbars as quoted from http://support.saleslogix.com/kb/v52/sales/03140219.php3
Why does my SalesLogix Client lock up on loading toolbars when I am trying to login?
Document ID: 03140219
Issue:
Why does my SalesLogix Client lock up on loading toolbars when I am trying to login?
Solution:
This can be caused by several things and they are as follows:
1. Corrupt information in the Plugin table.
2. XMLSchema is corrupt.
3. This can also happen when you have incorrect BDE settings on the server where you are creating the remote databases. Although there is no error when cutting the database, the ToolBars and MenuBars plugin can possibly get truncated causing blob corruption
Procedure:
Usually this issue can be fixed by doing one or all of the following steps:
Fix one:
Log into the Workgroup Administrator and select: Options / Client options / Plugins / Toolbars and remove them ALL. Do the same with menus, then log out of the Workgroup Administrator. Log into the SalesLogix Client — your Standard Toolbar and Standard Menu should be present. It will be necessary to re-add any custom menus or toolbars that you have through Client options.
Fix two:
Browse out to the following directory on the machine having the problem:
C:\Program Files\Interact Commerce\SalesLogix\Sales Client\ Cache
· NOTE: The directory may be on a different drive depending on where SalesLogix was installed.
Delete everything in the Cache folder (It will rebuild), and execute the following SQL statement outside of SalesLogix:
DELETE FROM sysdba.Plugin WHERE Type = ‘26’
Log back into the SalesLogix Client.
Fix Three:
Change the default BLOB size for your BDE alias from 32 to 512 and set BLOBs to cache to 3200.
SharedMemLocation = 0x5bde
SharedMemSize = 4096
This usually resolves most BDE setting related problems with creating remote databases.
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